Enterprise Account Manager

About us: 

Pay.com.au is one of Australia’s fastest‑growing technology scale-ups, trusted by businesses. As we continue to scale in Australia and launch into the US under PayRewards.com, our mission is to simplify and supercharge the way they pay everyday expenses. Since 2019, we’ve been transforming business payments by enabling companies—from sole traders to large enterprises. 

Our unified platform lets users link their bank accounts and any major credit card, improving cash flow while unlocking powerful rewards on every transaction.  

Recognised as a rapidly scaling Australian success story—with coverage in outlets like the Australian Financial Review noting our growth with a $600++ million valuation we’re reshaping how businesses think about payments, loyalty and financial efficiency.  

At Pay.com.au, you’ll join a fast-growing team shaping the future of B2B payments. Our Melbourne office is a hub of creativity, collaboration, and seriously great coffee—an environment where ideas move quickly and impact is felt every day. If you want to be part of a company with momentum, this is the place to be.   

Why join us? 

• Be part of an exciting Tech Scale-up, with teams across Australia and the USA.   
• Enjoy flexible working arrangements and a great work-life balance. 
• Awarded 2025 People’s Choice Award winner at the Finder Innovation Awards, Finalist for FinTech Organisation of the Year at the 2025 FinTech Australia Finnies, Number 1 on the Smart50 list 2024, Top 3 Deloitte Tech Fast 50 & Victoria State Champion! 
• Grow your career in a culture that values creativity, innovation, and collaboration with access to learning budgets to accelerate your career. 
• Our new Pay HQ in Windsor brings together great coffee, collaborative spaces, and the kind of energy that makes doing your best work easy. 

Enterprise Account Manager. 

As an Enterprise Account Manager, you will be the primary point of contact for our valued customers, supporting them across their journey with pay.com.au. You will manage inquiries, build and grow high-value customer relationships, resolve issues, and help customers maximise value from their business payments. 

This is a hybrid role that combines phone-based and in-person engagement. You will proactively schedule meetings and work closely with customers to understand their business goals, identify opportunities, and deliver tailored support that drives long-term success. 

Responsibilities  

• Manage a portfolio of 600+ high-value accounts, ensuring strategic growth, strong client relationships 
• Identify opportunities for upselling, cross-selling 
• Develop and execute strategic account plans tailored to the client’s business objectives and growth targets 
• Work closely with clients to understand their short- and long-term goals 
• Monitor account performance, track KPIs 
• Collaborate with internal teams (sales, marketing, product, and customer support) to deliver high-quality solutions and services to clients 

About You 

Proven experience in Account / Relationship Management 

• Excellent customer service experience 
• Exceptional communication skills, written and verbal 
• Experience with computers and applications software, including CRM database skills 
• An interest and intrigue in the emerging online accounting market and Fintech 
• Results driven approach 
• Loads of initiative and ability to work autonomously 
• Ability to create a quick and strong rapport with partners 

We know not everyone will meet every requirement, and that’s okay. If you’re excited about the role and believe you can make an impact, we’re keen to hear from you.  

A few more things… 

Successful candidates joining the team will need to complete a National Police Record Check. 

Candidates who require adjustments at any stage of the recruitment process are encouraged to let us know. We’re happy to support you.  

We’re committed to an inclusive and diverse recruitment process where everyone feels respected and supported. We welcome applicants from all backgrounds, identities and abilities and ensure fair, equitable consideration at every stage.