Enquiries Coordinator

About The CommonsThe Commons is an ecosystem of entrepreneurs, businesses, and curious minds working, connecting, and growing under a common roof. Driven by the sincere desire to see people flourish, we support curiosity and believe in the collective power of people to instigate change. Our focus is on building and strengthening community, and we challenge the status quo in an effort to innovate.
As a fast-growing team, we offer endless opportunities for professional development, career progression, and collaboration with some of the brightest minds in the industry. We thrive on creativity, innovation, and a strong team culture that champions fresh ideas and ambitious thinking. If you're looking for a dynamic workplace where no two days are the same, where your contributions truly make an impact, and where you’ll be surrounded by passionate, like-minded individuals - The Commons is the place to be.
About the RoleWe’re looking for an Enquiries Coordinator to be the first point of contact for prospective members, clients and partners across The Commons, The Commons Health Club, Central House and Forum brands. This is a customer-facing role where you’ll manage enquiries across phone, email and digital channels, qualify leads, coordinate tours and bookings, and deliver a consistently warm, professional and on-brand experience.
You’ll play a key role in converting enquiries into members and clients, supporting Virtual Office sales, and managing external meeting room, event and studio bookings — all while representing The Commons with confidence, care and attention to detail.
What you'll doMembership & General EnquiriesAct as the first point of contact for all sales and general enquiries via phone and emailDeliver a confident, friendly and professional customer experience across all touchpointsQualify and pre-screen prospective members, understanding their business needs and cultureAssess suitability and potential conflicts of interest in collaboration with internal teamsProvide clear, accurate information on memberships, pricing, locations and inclusionsCoordinate and schedule sales tours across all Commons locationsAccurately log leads, notes and outcomes in the CRM and proactively follow up enquiriesVirtual Office SalesRespond to Virtual Office enquiries with a strong understanding of the product offeringManage Virtual Office leads within SalesforceSupport the sales and onboarding journey for new clientsAct as a knowledgeable and reliable point of contact throughout the customer lifecycleExternal Events, Studios & Meeting RoomsManage enquiries for meeting rooms, events, photography and podcast studiosDemonstrate detailed knowledge of spaces, capacities and suitability across the networkCoordinate end-to-end bookings and ensure smooth handover to internal teamsMaintain a customer-first approach so external clients feel supported and valuedCustomer Experience & Brand RepresentationDeliver consistently high standards of service that feel personal and consideredAct as an ambassador for The Commons and our valuesIdentify cross-selling opportunities where appropriateBuild strong rapport and handle objections with empathy and confidenceContribute positively to a high-performing Enquiries teamWork Health & SafetyEnsure WHS standards and safe work practices are followed at all timesCommunicate and support WHS compliance across members and team interactions
You'll bringStrong background in customer service, sales support or enquiries managementConfident, professional phone and written communication skillsHighly organised with strong attention to detailComfortable managing multiple enquiry streams and prioritiesProactive, solutions-focused and collaborativeExperience using CRM systems (Salesforce highly regarded)Interest in community-led, premium service or business environments
Why You’ll Love Working with UsAt The Commons, you’ll be part of a team that values creativity, collaboration, and growth all within a culture built on community.We offer:Central HQ locationHybrid work set up with 1 WFH day per weekOn-site Chef with nutritious lunch provided dailyDiscount on all Commons Cafe and Bar locationsFree counselling sessionsBirthday leaveAbility to work across different locationsWeekly events program e.g. breakfast club, yoga & drinksAdditional paid maternity leaveFurther education program to support personal and professional development
Our ValuesAt The Commons, our values guide how we work, collaborate and show up for one another every day. We're looking for people who genuinely embody these values in the way they think, act and contribute.Putting Our Members FirstFostering CommunityWorking Together as a TeamConstantly Learning & Growing
Apply now and help us build something remarkable – together!