Front Office Receptionist \ Guest Service Agent

Front Office Receptionist \ Guest Service Agent

Quest Southport is Gold Coast's newest hotel, having opened in June 2026. A stunning 90-room modern apartment hotel offering guests the comfort of home with the convenience of apartment living and hotel-style services.

We are seeking Front Office Superstars to join our brand new team on a full-time basis to help us bring this brand new hotel to market and deliver exceptional guest experience.

If you’re passionate about guest experience, going above and beyond and delivering exceptional guest service, apply today!

The Role

Involves all aspects of front office reception, including delivering effortless guest experiences, providing friendly, personalised customer service, responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (eg check in, explaining hotel facilities and location, check out), and ensuring the smooth running of the reception desk.

The Ideal Candidate

Will demonstrate a passion for customer service and ensuring a positive experience for all guests, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with hotel reservation systems, a keen eye for detail, high standards of personal presentation, and a highly team orientated ethos.

Previous front office reception experience in a hospitality, travel or tourism environment would be highly regarded.

The successful applicant must be available to work a rotating roster including morning and afternoon shifts, as well as weekends and public holidays, and hold full working rights in Australia.

The Opportunity

This role is a fantastic opportunity to join a high-performing team, and be part of the trusted Quest brand. You’ll enjoy a supportive work environment and great conditions, including a corporate uniform, team lunches and celebrations as well as access to staff, family, and friends’ rates for leisure stays across the Quest network nationwide.

If you’re ready to bring your skills and enthusiasm to a brand new hotel, and be part of a high-performing dynamic team, we’d love to hear from you and explore how you can make a difference at Quest Southport.

For any questions regarding this position, email to Novy Lang, Front Office Supervisor via ************@questapartments.com.au with a copy of your resume and cover letter.

Only successful applicants will be shortlisted.