Agent Oversight Specialist

About the role

SUMMARY
With risk and AML being at the forefront of our priorities, this position plays a key role within our Compliance team.
The AOS (Agent Oversight) team is responsible for administering all aspects of the company’s Compliance Agent Oversight Program, including Audits’ Quality Assurance and auditors’ training and support. The mission of the role is to ensure our agents are following the process and procedures of the company in terms of Compliance.

JOB FUNCTIONS / RESPONSABILITIES
• Ensure the quality of the Audits across Australia.
• Prepare and participate for/in Agents Audits and training campaigns.
• Application of company’s compliance policies and internal procedures in agent
• Oversight and compliance training.
• Training to local team in Compliance
• This role requires availability to travel around Australia (usually 1, up to 2 weeks max per month)

The responsibilities of the Compliance Specialist - Agent Oversight are primarily to provide Compliance support to the money remittance business and its agents in adherence to anti-money laundering (AML) and other regulatory obligations in
Australia. This role requires the candidate to liaise with Ria agents to ensure that compliance policy and controls implemented are practical and efficient. The candidate will be responsible for building relationships with other internal departments to meet Compliance goals.

REQUIRED EXPERIENCE / QUALIFICATIONS
• Lawyer, Economics or Business Administration Bachelor’s degree preferred.
• Courses, certificate, or studies in Compliance related matters is preferred (CAMS, ICA or similar) is a plus.
• Experience in AML/CTF environment or Compliance Risk management will be valued.
• Strong analytical, operational and problem-solving skills are a must.
• Strong verbal and written communication skills in English.
• Enthusiastic and self-motivated, with the ability to follow-through with the task given.
• Knowledge of money laundering compliance requirements for money service businesses highly considered
• High attention to detail.

COMPETENCIES/SKILLS
Personal Effectiveness
• Acts with integrity
• Demonstrates adaptability
• High level of Personal organisation
• Strong work ethic and exceptional attention to detail
• Diligent, efficient and able to manage multiple conflicting deliverables including working under pressure
• High level of professionalism, self-motivation, and sense of urgency 

Interpersonal qualities:
• Sensitive to cultural differences
• Influences others at all levels
• Builds relationships and act in collegial spirit among colleagues
• Possess the personal impact to command respect throughout the group and with the customers and agents.

Relationship Building:
• Ability to develop and maintain effective relationships with others in order to encourage and
support communication and teamwork.
• Ability to build and maintain ongoing, collaborative, working relationships with co-workers to achieve the goals of the work unit.

Technical skills
• Proficient in MS Word, Excel, PowerPoint, Teams and Power BI preferred