Admin Assistant

Job Title: Interpreting Appointments Clerk
Location: Carlton, VIC (onsite)
Type: Full-time, 40 hours per week (Monday to Friday)
Salary: $65,000 – $70,000 per year, plus superannuation
Reports to: Operations Lead

About Us
Medico-Legal Communications is a long-established interpreting and translation practice based in Carlton, serving the medical, legal, rehabilitation, WorkSafe and commercial sectors across more than 90 languages. Operating since 1986, we're a small, close-knit team that takes pride in careful work and reliable service. We support our people to develop, and we're genuinely invested in seeing strong contributors grow with us.

The Role
You'll be at the heart of our day-to-day operations — coordinating interpreting appointments and making sure clients, interpreters and schedules all connect smoothly. It's a busy, people-focused role with real variety, and we've structured it to build your responsibility over time as you find your feet.

Phase 1 – Appointment Coordination

• Take telephone bookings from clients.

• Record and manage appointments in our diary system.

• Match assignments to suitable interpreters from our contractor panel.

• Confirm next-day appointments by SMS.

• Learn our systems, interpreter profiles and language requirements.

Phase 2 – Financial Administration

• Become familiar with our accounting platform (Reckon / QuickBooks).

• With support, assist with invoicing, recording incoming payments (including cheque handling) and related administration.

Phase 3 – Independent Operation

• Run the day-to-day coordination with minimal supervision.

• Exercise judgement in allocation and follow-up.

• Suggest and help implement improvements to how we work.

What We're Looking For

• A warm, articulate telephone manner.

• Strong computer skills and a sharp eye for detail.

• Clear written and verbal communication.

• A willingness to learn and take on more over time.

• Reliability and professionalism with clients and interpreters alike.

Nice to Have (not essential)

• Living locally to Carlton.

• A second language.

Why Join Us
This is a genuine development opportunity within a stable, well-regarded practice. As you take on more, there's scope to move into more senior responsibility, and we recognise strong performance along the way.

How to Apply
Please apply through Seek with your resume and a brief cover letter.