Regional Manager- Social Services ( Rockhampton and West)

CQID is experiencing enormous organisational growth across all services and seeking suitable candidates for a range of positions.

CQID is one of the largest employers of Aboriginal and Torres Strait Islander peoples in the Central Queensland region. Offering a broad range of service areas, with roles that serve our community across Rockhampton, Emerald, Longreach, Woorabinda, Gladstone, Bundaberg and Hervey Bay.

A new organisational structure, designated HR team and the implementation of a new Workforce Strategy. Striving to support employees on their career journey is a priority and contributes us to being an Employer of Choice.

Purpose of the Position

The Regional Manager is a senior leadership position responsible for the operational, strategic and cultural leadership of all CQID services within an allocated geographical region.

The role is accountable for ensuring high quality, culturally safe and compliant service delivery across all programs within their region, while contributing to CQID’s broader strategic vision, organisational objectives and community impact.

The Regional Manager works collaboratively with fellow Regional Managers, Senior Compliance Managers, Regional Intake & Assessment Team and internal/external stakeholders to ensure consistency in leadership, governance, operational practice and service delivery across CQID.

In addition to regional operational oversight, the role holds organisational custodianship responsibilities for allocated program areas and supports continuous improvement, workforce capability, practice consistency and integrated service delivery approaches across all CQID regions.

The role contributes significantly to organisational leadership, stakeholder engagement, strategic growth and the strengthening of outcomes for Aboriginal and Torres Strait Islander children, families and communities.

The role is required to travel in accordance with operational and organisational requirements.

 Responsibilities and Duties

Regional Leadership and Operations

• Provide strategic, operational and cultural leadership across all CQID services within the allocated region
• Ensure effective day-to-day oversight of service delivery, staffing, operational performance and client outcomes
• Support and lead Program Managers, Team Leaders and staff to deliver high quality, culturally safe and responsive services
• Monitor operational performance and proactively identify and respond to emerging risks, workforce pressures and service delivery issues
• Ensure regional services operate in accordance with CQID policies, procedures, contractual obligations and legislative requirements

Organisational Collaboration and Consistency

• Work collaboratively with fellow Regional Managers and Leadership to ensure consistency in leadership, operational practice, workforce management and service delivery across CQID
• Contribute to the development and implementation of organisational governance systems, reporting frameworks and operational structures
• Participate in cross-regional planning, problem solving and decision-making processes
• Support a culture of collaboration, accountability, transparency and shared leadership across CQID
• Contribute to universal and consistent approaches to service delivery, operational management and organisational priorities

Program Custodianship

• Hold organisational custodianship responsibilities for allocated CQID program areas as determined collaboratively by Executive Leadership
• Provide subject matter expertise, leadership, guidance and support regarding allocated program areas across CQID regions
• Support consistency in program implementation, practice standards, workforce capability and continuous improvement
• Work collaboratively with peers to strengthen organisational understanding and integrated service delivery approaches
• Assist in the development, review and implementation of program frameworks, tools, procedures and practice guidance

Governance, Compliance and Performance

• Ensure all services operate in accordance with relevant legislation, service agreements, quality standards, practice frameworks and organisational requirements
• Monitor and support achievement of contractual obligations, KPIs and reporting requirements
• Ensure operational risks, incidents and workforce concerns are appropriately escalated, managed and documented
• Support implementation and continuous improvement of CQID governance, operational and accountability systems
• Contribute to organisational reporting processes and provide timely and accurate information to Executive Leadership

Workforce Leadership and Culture

• Promote a positive, culturally safe and values-based workplace culture
• Support workforce capability development, reflective practice and staff wellbeing
• Provide leadership, coaching and support to direct reports and broader regional teams Stakeholder Engagement and Partnerships
• Support recruitment, onboarding, workforce planning and performance management processes
• Encourage collaboration, communication and professional accountability across teams and regions

Stakeholder Engagement and Partnerships

• Develop and maintain positive relationships with funders, government agencies, community organisations and key stakeholders
• Represent CQID in meetings, forums, partnerships and community engagement opportunities
• Work collaboratively with departmental partners and stakeholders to support positive outcomes for children, families and communities
• Strengthen CQID’s reputation as a leader in Aboriginal and Torres Strait Islander community-controlled service delivery

Strategic Growth and Innovation

• Identify opportunities to strengthen, expand and improve service delivery across CQID regions
• Contribute to strategic planning, innovation and organisational development initiatives
• Support development of funding submissions, partnership opportunities and service expansion initiatives
• Contribute to organisational reform and continuous improvement activities

Other Responsibilities

• Undertake other duties as directed by the Chief Services Officer or Chief Executive Officer
• At all times operate in accordance with CQID policies, procedures, values and Workplace Health and Safety requirements

KEY PERFORMANCE INDICATORS

• Achievement of program and contractual KPIs
• Quality and consistency of service delivery across region
• Workforce stability, capability and staff support
• Compliance with organisational, legislative and funding requirements
• Timely escalation and management of operational risks and issues
• Effective cross-regional collaboration and contribution to organisational consistency
• Positive stakeholder engagement and partnership outcomes
• Contribution to organisational growth, innovation and continuous improvement
• Timely and accurate reporting and operational oversight

Qualifications and Experience

• Aboriginal and/or Torres Strait Islander heritage and connection to community and culture is highly desirable. Non-Indigenous candidates may be considered where no suitable Indigenous applicants are identified
• Relevant tertiary qualifications and/or significant experience in human services, leadership, management or community services
• Demonstrated senior leadership experience managing complex human services programs and multidisciplinary teams
• Demonstrated understanding of the challenges and opportunities facing Aboriginal and Torres Strait Islander children, families and communities
• Experience leading operational service delivery across multiple programs and/or geographical locations
• Demonstrated ability to lead workforce culture, collaboration, accountability and organisational change
• Strong understanding of governance, compliance, reporting and contractual obligations within the human services sector
• Highly developed communication, negotiation, stakeholder engagement and conflict resolution skills
• Ability to exercise high level professional judgement, critical thinking and decision-making within complex environments
• Demonstrated ability to contribute strategically to organisational leadership, systems development and continuous improvement
• Understanding of the Queensland human services landscape, reform agenda and community-controlled sector