General Manager of Care – Village

Purpose. Ownership. Belonging.

That’s why our people choose Five Good Friends.

At Five Good Friends, we’re reimagining what ageing well looks like.

We believe people should be able to live independently, safely and connected to their communities for as long as possible. Every day, our technology-enabled care model brings together Members, Helpers (others call them carers) and care professionals to create meaningful relationships that improve lives.

As one of Australia’s leading providers of home care, we’ve experienced strong year-on-year growth and continue to invest in our people, technology and operating model as the sector evolves.

We’re proud to be recognised as a 2026 AFR BOSS Best Places to Work category winner, but what matters most to us is creating a workplace where people can do meaningful work, grow their careers and genuinely belong.

This is one of those rare leadership opportunities where commercial success, operational excellence and meaningful human impact come together.

Why Make the Move?

If you’re looking for an opportunity to combine purpose, impact and growth, Five Good Friends offers all three.

You’ll join a business that:

• Is a 2026 AFR BOSS Best Places to Work category winner.
• Continues to grow strongly year after year.
• Is helping lead the sector through one of the biggest reforms in aged care.
• Invests in its people, culture, systems and future capability.
• Empowers leaders to shape outcomes, not just manage processes.
• Delivers meaningful impact for Members, Helpers and the communities we support.
• Package OTE including Super and STIP $230k+

Here, you’ll have the opportunity to lead a strategically important and highly visible area of the business, influencing both the quality of care we deliver today and the growth opportunities that will shape our future.

Why We’re Investing in This Role

Great care delivered in a retirement village setting is playing an increasingly important role in helping older Australians maintain independence, connection and quality of life. Around a quarter of Five Good Friends’ members live within retirement villages, making this a significant and growing part of our business.

As our Village footprint continues to expand, we’re investing in a dedicated General Manager, Village Care, to lead the delivery, performance and growth of this important service line. Reporting to the Head of Care and Quality, this role is accountable for ensuring exceptional care outcomes across our Village partnerships while balancing operational excellence, commercial performance, compliance and partner satisfaction.

This is more than a care leadership role. It is an opportunity to shape the future of our Village Care model, driving continuous improvement, help strengthen partner relationships and building the systems, capabilities and ways of working that will support sustainable growth.

Working closely with our Village Partnerships team and broader leadership group, you’ll play a pivotal role in delivering on our promise to members while creating long-term value for our partners and the business.

What You’ll Lead

Care Delivery & Operational Excellence

Lead the delivery of care services across our partner villages, ensuring Members receive timely, high-quality support that consistently meets the expectations of our members, their loved ones, and the Aged Care Quality Standards.

Commercial Performance

Drive sustainable financial outcomes through effective funding utilisation, service optimisation and operational efficiency while maintaining an unwavering focus on Member outcomes.

Leadership & Team Capability

Lead and develop a multi-layered team of care leaders, building capability, accountability and a culture focused on performance, quality and continuous improvement.

Partner Relationships & Growth

Partner closely with Village operators and our Partnerships Team to strengthen relationships, deliver on service commitments and support the growth of existing and future Village partnerships.

Technology Enablement & Innovation

Leverage technology, data and emerging AI-enabled tools to improve care delivery, operational performance, workforce effectiveness and the Member experience.

Model Optimisation & Scale

Help shape the future of Village care by identifying opportunities to improve consistency, scalability and operational excellence across local and remote delivery models.

What Success Looks Like

In your first 12 months, you will:

• Improve time-to-first-successful match outcomes across Village partnerships.
• Strengthen funding utilisation and commercial performance while maintaining excellent Member outcomes.
• Enhance Member and partner satisfaction across key performance measures.
• Build a high-performing leadership team with strong accountability, capability and engagement.
• ·Review and evolve Village care delivery models to support high-quality care, operational excellence and sustainable growth.
• Strengthen collaboration between Care, Partnerships, Clinical, Quality and Operational teams.
• Support the successful onboarding and growth of new Village partnerships.
• Establish yourself as a trusted leader and key contributor across the organisation.

The Leadership We’re Looking For

We’re looking for a leader who combines operational rigour, commercial acumen and a genuine passion for improving care outcomes.

You’ll likely bring:

• Significant leadership experience within aged care, community care, healthcare or similarly complex service environments.
• A proven track record leading multi-layered operational teams across large or distributed service delivery models.
• Demonstrated success balancing quality outcomes with commercial performance.
• Strong experience managing operational performance through metrics, data and continuous improvement initiatives.
• Excellent stakeholder management skills, including experience building and maintaining strategic partnerships.
• Experience leading change, improving service delivery models and supporting organisational growth.
• Strong understanding of aged care funding models and sustainable service delivery.
• Experience working across multi-site, hybrid or geographically dispersed operations.
• Degree qualifications in Health Management, Business or a related discipline.

Experience working within Village environments, retirement living, partnership-based service models or scaling care operations will be highly regarded.

Most importantly, you’ll bring a leadership style that is both highly accountable and deeply person centred, creating the kind of culture where people can do their best work while delivering exceptional outcomes for Members and partners.

You understand that outstanding care outcomes, strong commercial performance and exceptional partner relationships are not competing priorities. They’re all essential ingredients for sustainable success.

What We Offer

How we support our people

At Five Good Friends, we believe great leaders do their best work when they feel supported, trusted and connected.

In return for your expertise, we’ll offer:

• A competitive remuneration package.
• Flexible and hybrid ways of working.
• A values-led culture where people matter.
• Opportunities to shape how a growing organisation evolves.
• Meaningful work with real impact on the lives of older Australians.
• $500 yearly wellness allowance to spend on anything that helps you feel good outside of work.
• Extra time off. After two years, you’ll earn an extra day of annual leave each year. You can also buy more leave if you’d like.
• Free, confidential counselling through our Sonder Program.
• Parental leave support. We top up wages for eligible caregivers, and primary caregivers receive additional superannuation during their first year of unpaid leave.
• Extend our care to a loved one at a special rate. Eligible family members receive Care Managed services at Self Managed prices.
• Okinawa trip. After five years with us, we’ll send you to Japan to visit the community that inspired Five Good Friends. Flights, accommodation and transfers are all covered.

Ready to lead care at scale and help shape what’s next?

If you’re an experienced operational and care leader who can combine performance, partnership and purpose, we’d love to hear from you.

Join us in helping more Australians live independently, safely and connected to the people and communities they love, while shaping the future of Village-based care at Five Good Friends.