Business Retention Consultant

About Blue NRG

Blue NRG is a 100% Australian owned energy retailer on a mission to disrupt the retail energy market through innovation and technology. We serve thousands of businesses across Victoria, New South Wales, Queensland and South Australia, acting as genuinely independent customer advocates who help businesses unlock the best available energy savings.

 We are a team of straight talking, innovative and engaging people who are motivated to help Australian businesses succeed. We value confidence, team culture and ownership, and we work together to get stuff done.

 About the role

 The Business Retention Consultant plays a critical role in driving Blue NRG's electricity sales growth. Your primary focus is to strategically identify and convert new business opportunities while supporting customer retention initiatives, building a strong sales pipeline through proactive prospecting and managing inbound and outbound retention opportunities.

 You will form part of a small and supportive Sales team with strong mentoring and guidance from the Business Sales Leader, giving you real opportunity to grow and develop your career. The role is based at our head office at Suite 6, Level 2, 350 Collins Street, Melbourne.

 What you'll be doing

 - Manage and develop a portfolio of business customers, building strong relationships with owners and key decision-makers

- Proactively engage customers throughout their contract lifecycle to promote satisfaction and loyalty, and respond to transfer requests with retention strategies that minimise churn

- Grow existing accounts through contract renewals, cross-selling and upselling, preparing renewal proposals and negotiating commercial agreements

- Gather customer feedback and market intelligence on competitor activity, pricing trends and customer expectations, and recommend improvements

- Work closely with Pricing, Operations, Customer Service, Compliance and Marketing to deliver positive customer outcomes

- Maintain accurate CRM records, prepare quotations and agreements, and ensure all interactions comply with internal policies and regulatory requirements

 What you'll bring

 - Proven sales success with a minimum of 1 to 3 years in the energy industry

- Exceptional written, verbal and interpersonal communication skills

- Strong negotiation, objection handling and closing capabilities

- A customer-centric mindset focused on delivering value and reducing churn

- Skill in building relationships and influencing decision-makers

- Strong problem-solving ability and innovative thinking

- Confidence working independently and in cross-functional teams

- Attention to detail, process adherence and a compliance mindset

- Proficiency in Microsoft Office and CRM/database systems

- Successful completion of Year 12; business or sales-related qualifications advantageous