Medical Receptionist

About the role

We are seeking an experienced Medical Receptionist to join our friendly administrative team in a permanent part-time position (4 days per week with flexibility to cover staff leave when required). This is a dual-clinic role supporting our highly respected ophthalmologists across both clinic locations—Frankston and Rosebud. The successful applicant will be rostered across both our Frankston and Rosebud locations and must be available to work at either clinic 1-2 days per week based on operational requirements.

Key responsibilities

• Providing exceptional front reception services and support to patients during our busy consulting clinics
• Handling incoming calls, relaying accurate messages
• Attending to emails, faxes and incoming mail
• Processing, scanning and filing of documents with accuracy and attention to detail
• Scheduling appointments, assisting with operation bookings and associated documentation
• Patient invoicing and payments, including Medicare and DVA transmissions

About you

• Minimum 2 years' experience as a medical receptionist, either GP or specialist rooms
• Excellent written and verbal communication with professional phone manner
• Professional and neat presentation
• Knowledge of private billing for medical rooms, either GP or specialist
• Sound general medical industry knowledge and applicable medical terminology
• Strong computer literacy and ability to learn new software systems quickly
• Ability to work efficiently in a busy, fast-paced specialist practice
• Experience working in an ophthalmology practice (desirable but not essential)
• Experience using Xestro practice software (desirable but not essential)
• Working with Children check and police check required

About us

Frankston Eye and Laser Centre, along with our newly opened Coastal Eye and Laser Centre, is a leading ophthalmology practice based in the beautiful southern suburbs of Melbourne. We are proud to deliver exceptional patient care, supported by a warm, professional, and dedicated team. Both of our clinics feature purpose-built, state-of-the-art facilities with the added convenience of on-site parking, designed to ensure the highest standard of care and comfort for our patients.