Administration Officer

Administration Officer

Orthotic Solutions QLD Pty Ltd

Chermside, Brisbane QLD

Administration & Office Support - Full Time

About the business and the role:

Orthotic Solutions QLD is an allied health practice that provides artificial limbs (Prostheses) and medical devices (Orthoses) to a wide range of clients across several sites.

We are seeking a confident and capable person to join our friendly team. You will bring your well-developed administration and organisational skills to support a wide range of administrative activities within our office. Your personable approach will support positive and productive interactions with our clients, referrers, funding bodies and suppliers. Your motivation coupled with your attention to detail will see all tasks completed with efficiency.

Position Overview:

• Role: Administrative Officer (Full-Time, Permanent, Monday-Friday)

• Head Office Location: Chermside

• Key Functions: Appointment scheduling, quoting, invoicing liaising with clients, healthcare professionals and funding bodies.

Key Responsibilities:

1. Communication: Answer phone and email inquiries, providing excellent customer service.

2. Appointments: Processing referrals, manage appointment scheduling through the patient management system.

3. Quoting & Invoicing: Ensure timely and accurate quoting, invoicing and prompt payment.

4. File Management: Maintain and manage client files and workflow.

5. Liaison: Collaborate with healthcare professionals, hospitals and funding bodies to deliver exceptional products and services.

6. Team Collaboration: Work with clinical, technical, and admin teams to provide excellent service in a friendly and supportive environment.

7. General Office Duties: Other general office tasks to support the team.

Skills & Experience:

• Education: Minimum Year 12 graduate. Additional qualifications are favourable but not essential.

• Experience: At least 2 years in an administrative/office role.

• NDIS Knowledge: Knowledge of the NDIS funding system is favourable.

• Tech Skills: Proficiency in Microsoft Excel, Word, and general computer-based programs. Experience with accounting-based software (Xero) favourable.

• Communication Skills: Strong verbal, written, and phone communication abilities.

• Organisational Skills: Attention to detail, ability to multitask efficiently.

• Personality: Friendly, confident, reliable, with a strong sense of teamwork.

Ideal Candidate:

• A self-starter with a positive attitude, able to work independently and as part of a team.

• Motivated to complete tasks efficiently and with accuracy.

• Proactive in supporting the office culture and team spirit.

Only applicants with the required skills, experience and availability to work full time Monday - Friday need apply.

Please apply by submitting your resume with a one-page cover letter attached telling us who you are and why you'd be perfect for our team.

Due to the volume of applications, please note only shortlisted candidates will be contacted.