Family Assistance Officer

Are you an experienced collections professional who leads with empathy and is passionate about making a difference?

Catholic Schools Parramatta Diocese (CSPD) is seeking Family Assistance Officers to join our School Fees Liaison Unit. We currently have two permanent full-time opportunities, as well as one part-time opportunity working two days per week.

This role is about more than managing payments. It is about supporting families through financial challenges while helping ensure every child can continue to access a Catholic education.

Reporting to the Senior Debt Recoveries Officer, you will join a supportive team of and manage a designated portfolio of schools and families.

Your goal will be to help families meet their financial commitments through an approach that is respectful, fair and aligned with CSPD’s values.

Your responsibilities will include:

• Working with families experiencing financial hardship to identify practical and compassionate solutions

• Managing school fee collections, outstanding accounts and debt-related enquiries across a designated portfolio

• Assessing individual circumstances and recommending appropriate payment arrangements and debt resolutions

• Communicating clearly and respectfully with families, Principals and school finance staff

• Maintaining accurate and confidential records of conversations, agreements and account activity

• Balancing the needs of families with CSPD’s policies, financial responsibilities and service standards

• Supporting the continuous improvement of School Fees Liaison processes and services

• Escalating complex or sensitive matters appropriately

You are a calm, compassionate and solutions-focused professional who can confidently manage sensitive financial conversations while preserving trust and dignity.

You will bring:

• Experience in collections, credit management, financial hardship, accounts receivable or a related field

• Strong interpersonal, communication and negotiation skills

• A respectful and empathetic approach to supporting families experiencing financial difficulty

• Confidence discussing debt and payment obligations clearly and professionally

• Sound judgement and the ability to manage sensitive and confidential information

• Strong organisation, recordkeeping and case-management skills

• Experience working collaboratively within a team environment

• A current Working with Children Check for paid employment

• A genuine commitment to helping families navigate challenging financial circumstances

At CSPD, we invest in our people and provide a supportive environment where your work can make a genuine difference. As a valued member of our team, you will have access to:

• Competitive remuneration and benefits

• Flexible full-time and part-time employment options

• Up to 25% discount on school fees for your children

• Wellbeing initiatives and resources, including access to Fitness Passport

• Professional development and career growth opportunities

• Cultural leave for Aboriginal and Torres Strait Islander employees

• The opportunity to make a meaningful difference for families and school communities

• A collaborative and supportive team environment

The following opportunities are available:

• Two permanent full-time positions

• One part-time position working two days per week

Applicants are asked to indicate in their cover letter whether they wish to be considered for the full-time positions, the part-time position or both.

Catholic Schools Parramatta Diocese serves more than 40,000 students and employs over 5,000 staff across a vibrant network of primary and secondary schools.

We are committed to transforming learning and empowering every student to reach their full potential. Join a purpose-driven organisation that invests in its people and provides opportunities to make a meaningful contribution to families, schools and the wider Catholic education community.

If you are ready to use your experience to support families and make a meaningful contribution to Catholic education, we encourage you to apply.

Please submit a current résumé and cover letter outlining your relevant experience and preferred employment arrangement.

CSPD may progress suitable candidates through the recruitment process and appoint to the positions during the advertising period.

These positions require satisfactory employment screening, including a National Police Check and a valid Working with Children Check. All employees are required to comply with CSPD’s Child Safeguarding Procedures and Code of Conduct When Working With Students and Children. For further information, visit the Office of the Children’s Guardian.

CSPD welcomes applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds.