Family Dispute Resolution Advisor - Mackay

• Are you passionate about helping families navigate conflict with dignity and respect?
• Permanent Full-Time Position
• $40.49 per hour plus Superannuation and generous salary packaging options
• Ongoing Training and Development opportunities

CatholicCare Central Queensland is a large, vibrant, and highly regarded not-for-profit organisation providing a broad range of quality social services throughout the Catholic Diocese of Rockhampton. Guided by our Christian ethos and the principles of Catholic Social Justice, we are committed to inclusive service delivery and proudly welcome employees and clients of all religions, backgrounds, and beliefs.

As a member of the Mediation Services Team, Family Dispute Resolution Advisor (FDRA) is responsible for providing a range of information, support, referral and case management services to clients. Key tasks of this role include providing:

• Information, support, and referral;

• Intake and Risk Assessment;

• Child in Focus session; and

• Business Development and Networking.

Family Dispute Resolution Advisors must ensure they provide services in accordance with the Family Law Act, Family Relationship Centre Operational Framework and the organisational Quality Management System policies and procedures.

Qualifications and Experience

• An associate diploma with relevant experience; OR
• A relevant certificate with relevant experience; OR
• Experience gained through previous appointments, service, or study at an equivalent level; OR
• Demonstrated capability to undertake the required activities.
• A current C or CA class driver’s licence (QLD).

Core Competencies

• Thorough knowledge of work activities performed within the workplace;
• Sound knowledge of procedural/ operational methods of the workplace;
• Utilise limited professional or specialised knowledge and have working knowledge of statutory requirements relevant to the workplace; and
• Ability to apply computing concepts and maintain own schedule calendar.

Other Requirements

• Provide appropriate support, information, and referral of eligible clients.
• Review client needs to ensure appropriate and efficient service delivery and referral;
• Complete appropriate client intake and risk assessment for access to services to meet client needs;
• Undertake community engagement to promote CatholicCare programs and increase numbers of clients engaging with CatholicCare programs;
• Develop and maintain networks in the community with other community agencies and stakeholders in consultation with the line manager;
• Ensure data entry and program reporting is completed as per funding requirements and CatholicCare Central Queensland procedures; and
• Maintain client confidentiality.

Please note that CatholicCare Central Queensland does not offer visa sponsorship.

Applicants must have full and unrestricted working rights in Australia at the time of application.

All offers of employment are subject to the satisfactory completion of relevant screening and background checks, including an Australian Federal Police check, an NDIS disability worker screening check, and attainment of a Blue Card for working with children, prior to commencement.

To apply for this fantastic opportunity, please submit:

📌 Your current resume

📌 A cover letter addressing the key aspects of the role

Early applications are encouraged as applications may be assessed as they are received, shortlisting and interviewing may occur throughout the advertising period.