Client Services Administrator

Reports to: Area Operations Manager

Region: Melbourne, Australia

Location: On site – some work at client office require

Salary: From $65,000.00 per annum based upon experience

Terms: Permanent full time following successful probation

About us: “ Commitment to the deployment of cutting edge event technology solutions, anywhere in the work. Guaranteed.”….​

One World Rental is an international brand with 9 locations across 7 countries. A fast growing company with ambitions to become the largest short term IT rental company in the world for business and social events. OWR provides technology for corporate events worldwide.

Our Melbourne office is part of a global Client Services team, supporting customers and colleagues across Australia and internationally. We operate in a fast-paced environment where customer service, communication and attention to detail are essential.

Our Values

Commitment – “We make it happen.” Anytime. Anywhere. We don’t make excuses – we find solutions. When things get complex, we lean in, not out.

Collaboration – “Better together.” One size never fits all. We listen first then build solutions together – with our clients and each other.

Responsibility – “We own the outcome.” Own it. Protect it. Improve it. We take responsibility for outcomes, relationships and our impact on the world around us.

Value – “More than rental.” We go beyond the kit. Our value isn’t what we just supply – it’s in how we think, advise and deliver.

The Role

The Client Services Administrator is responsible for supporting customers and ensuring orders are processed accurately and efficiently from enquiry through to completion. This is an administrative and customer-facing role, working with existing and returning clients. The successful applicant will be confident, outgoing and comfortable working in a busy environment where priorities can change quickly.

A background in hospitality, events, hotels, restaurants or another customer-facing environment would be highly beneficial. We are looking for someone with the confidence and personality to communicate naturally with customers, remain calm under pressure and provide an excellent level of service. Strong administration, organisation and attention to detail are essential. Technology and systems experience is beneficial, but not critical as full training will be provided.

What you’ll be doing…..

• Prepare quotations, sales orders, invoices and credit notes.
• Process customer orders accurately across internal systems.
• Answer customer calls and emails promptly and professionally.
• Clarify order details with clients and project stakeholders.
• Keep customers updated throughout the life of their order.
• Maintain accurate customer and order information.
• Work closely with Sales, Operations, Warehouse and Logistics teams.
• Follow up on outstanding information and ensure nothing is missed.
• Resolve customer queries and support Customer Services issues.
• Create miscellaneous invoices and credit notes where required.
• Communicate effectively with Sales Teams in Australia and overseas offices.
• Provide excellent customer service to all customers.
• Support other team members during busy periods.
• Maintain and develop product knowledge.
• Prioritise tasks and problem solve in time sensitive situations.
• Work under pressure and remain calm when priorities change.

What matters in this role …..

• You are confident, outgoing and comfortable speaking with customers.
• You have a positive and professional personality.
• You genuinely enjoy providing excellent customer service.
• You remain calm and professional in busy or high-pressure situations.
• You are organised and have excellent attention to detail.
• You can manage multiple priorities and ensure deadlines are met.
• You communicate clearly and professionally, both verbally and in writing.
• You take ownership and look for solutions when problems arise.
• You work well as part of a team and are happy to support colleagues.
• You are willing to learn new systems, processes and products.

Experience we are looking for …..

Previous experience in hospitality, events, customer service, client services or administration.

• Hospitality or other highly customer-facing experience is particularly desirable.
• Experience working in a busy, fast-paced environment.
• Experience dealing with customers by telephone and email.
• Previous administration experience with strong attention to detail.
• Experience preparing quotations, processing orders or supporting sales activities is beneficial.
• Good IT skills, including Microsoft Office.
• Experience with CRM, ERP or order management systems would be advantageous but is not essential.
• A reliable and stable employment history with a willingness to learn and develop.

You’ll probably do well here if you …..

• Enjoy working with people and building positive customer relationships.
• Are naturally confident and personable.
• Have experience working in a hospitality or service environment.
• Enjoy working in a fast-paced environment where no two days are the same.
• Can stay calm when priorities change or urgent requests come in.
• Take pride in being organised, accurate and reliable.
• Have good common sense and enjoy finding practical solutions.
• Are comfortable working independently while also being part of a team.
• Are willing to learn new technology and systems.
• Take pride in representing the company professionally.

Additional Information …..

• This is a full-time, office-based position in our Melbourne office.
• Normal working hours are Monday to Friday, with some flexibility required to support Australian and international customers.
• Full training will be provided on our systems, products and internal processes.
• As part of a global business, you will work with colleagues and customers across different countries and time zones.
• Technology experience is beneficial but is not essential for the role.
• We are committed to creating an inclusive workplace where everyone is treated with respect and has the opportunity to develop their career.

Pay: From $65,000.00 per year

Application Question(s):

• Are you able to confirm that you do not require company sponsorship to live and work in Australia, and that there are no current restrictions to be able to work full time

Language:

• English (Required)

Licence/Certification:

• Driving Licence (Required)

Work Authorisation:

• Australia (Required)

Location:

• Mordialloc VIC (Required)

Work Location: In person