Administrator (Quotes)

Wormald is seeking an experienced Administrator to join our Victorian Service team and support the quoting and estimating of fire system repairs and replacements.

This is a rewarding, fast-paced role where you’ll play an important part in converting technicians’ service reports into accurate, professional customer quotes. Your strong attention to detail, organisation skills and ability to work to deadlines will make a real difference to our customers and service team.

Based in Bentleigh East, you’ll become part of a friendly and supportive Victorian Service team within a leading fire protection business.

• Attractive Salary

• Join a friendly and supportive team

• Outstanding career opportunities with a national fire industry leader

About the Company

Wormald have been designing, installing and servicing fire protection systems since 1889 and are a leading provider of fire protection solutions with an enviable reputation and firmly established brand.   Wormald provides specialist fire protection applications, products, service and installation across the building and construction, mining and marine sectors.

About the Role

Based in East Bentleigh, Melbourne, an exciting opportunity has opened up for an experienced administrator. This role supports the Victorian Service Department quoting on defects and repairs as reported from the service team.

You will use your extensive administration and customer service experience ideally obtained in the building services industry to meet our customer service requirements. You will work directly with field supervisors, field technicians, clients and third-party providers, coordinating our client and business needs.

 Your primary duties will include, but are not limited to:-

• Record management of defect details into the Sales/Pronto CRM tool

• Developing a sound knowledge and understanding of the defect rectification process and conveying clear and concise information to clients

• Providing quotations and company standardised pricing, when required

• Following up calls to clients to resolve outstanding issues

• Resolving and closing all opportunities, as quickly as possible

• Developing and fostering close business relationships with all stakeholders

• Acting as the conduit between field-based staff and external clients

• Developing a sound knowledge and understanding of company processes to ensure clear and concise information is conveyed to clients

We require someone who possesses the following qualities:

• A motivated self-starter with exceptional organisational skills

• Ability to multi-task

• Attention to detail

• Ability to achieve deadlines with excellent time management skills

• Strong focus on delivering customer service excellence

• High level of written and verbal communication skills

• Proficient in Microsoft Office, Pronto (or other ERP's)

Previous experience working closely with internal and external stakeholders, including business customers is a must.

This is an outstanding opportunity for an individual who is highly motivated with excellent people skills.  In return you will receive a competitive remuneration package with the prospect of great career advancement opportunities for the right person.

Wormald recognises that a diverse workforce is essential to our ongoing business success and encourages applications from women, Indigenous and Torres Strait Islander descent and people from diverse backgrounds.

Only shortlisted applicants will be contacted.

RR722