Operations Manager (12-Month Maternity Leave Backfill)

Company Description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.

Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Job Description

Ready to swap the ordinary, for ocean views, road trips and portfolio leadership?

We're looking for an experienced Operations Manager to join our Parks & Resorts team on a 12-month parental leave contract. Based at our Coolangatta Support Office, you'll support a portfolio of holiday parks and resorts across the NSW South Coast, with regular travel to connect with teams on the ground.

This is a hands-on leadership role where you'll partner with Park and Resort Managers to drive commercial performance, elevate guest experiences and build high-performing teams. You'll provide strategic guidance and operational support across a diverse portfolio, helping our properties deliver outstanding results while staying true to the NRMA experience.

What you will do:

• Lead a portfolio of parks and resorts to achieve great commercial and guest outcomes.
• Inspire, coach and develop leaders to bring out the best in their teams.
• Drive revenue, profitability and operational performance.
• Turn insights into action through data-driven decision making.
• Champion exceptional guest experiences across every property.
• Partner with key stakeholders to deliver business priorities.
• Navigate challenges, solve problems and lead continuous improvement.
• Support safe, compliant and well-run operations.
• Get out on the road and provide hands-on support across the NSW South Coast portfolio.

What you will bring:

• Proven multi-site operational leadership experience within hotels, resorts, tourism, hospitality or holiday parks.
• Strong commercial and financial acumen, including budgeting, forecasting and performance management.
• Experience guiding leaders and influencing teams across multiple locations.
• Exposure to Food & Beverage, conferencing or events operations.
• A practical, solutions-focused approach with the ability to balance strategy and day-to-day operations.
• Strong stakeholder management, communication and leadership skills.
• The flexibility to travel regularly throughout the portfolio.

What’s in it for you? 

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities including 5 weeks annual and recreation leave.
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team. 

If you're a commercially minded hospitality leader who loves developing people, improving performance and making a meaningful impact across multiple properties, we'd love to hear from you.

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes