Relief Manager

Company Description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.

Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Job Description

Travel Australia |Support Great Teams | Make a Genuine Impact

We're looking for an experienced and adaptable Relief Manager to join our Operations team and provide critical leadership support across our portfolio of holiday parks and resorts. This unique role is perfect for a hospitality or tourism leader who thrives on variety, enjoys new challenges and can quickly build strong relationships in different environments.

From supporting Park Managers during leave and leadership vacancies to assisting properties through operational change, peak periods or targeted business initiatives, you'll help keep our parks performing at their best.

This highly mobile role will see you travel extensively across some of Australia's most loved holiday destinations, stepping in wherever support is needed most. Flexibility, independence and a hands-on leadership style are essential, along with a passion for helping teams succeed and delivering great guest experiences.

If you enjoy making a meaningful impact, embracing change and experiencing new locations, this could be the opportunity you've been looking for.

What you will do:

As a Relief Manager, you'll be deployed where operational support is needed most. Depending on the assignment, you may:

• Step into temporary leadership of a park or resort during periods of leave or leadership vacancies
• Support Park or Resort Managers and operational leaders with targeted projects and business priorities
• Help properties navigate operational challenges or periods of peak demand
• Coach, mentor and develop team leaders and department managers
• Drive guest experience improvements and operational excellence
• Support commercial performance, workforce planning and cost management
• Assist with business improvement initiatives, operational reviews and change management projects
• Ensure compliance with safety, legislative and operational standards
• Build capability and embed best practice across the portfolio

What you will bring:

We're looking for someone who can quickly establish credibility, adapt to changing environments and confidently lead diverse teams.

You'll ideally have:

• Experience leading holiday parks, resorts, hotels or hospitality operations
• Strong operational leadership across multiple departments
• Sound commercial and financial acumen
• A track record of improving team performance and guest satisfaction
• Experience supporting teams through change and operational challenges
• Excellent communication, coaching and stakeholder management skills
• The ability to remain calm, decisive and solutions-focused under pressure
• Strong organisational skills and the ability to manage competing priorities

Essential Requirements

• Current Working With Children Check (state applicable)
• Current First Aid and CPR Certification
• Valid Australian Driver Licence
• Ability and willingness to travel flexibly and extensively 
• Own self-contained caravan, motorhome, campervan or mobile accommodation suitable for extended stays while onsite

What’s in it for you? 

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities including generous leave and recreation leave.
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team. 

Ready to hit the road and make a difference? Apply now and join a team where your leadership, adaptability and expertise will help shape the success of parks and resorts across Australia.

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes