Internal Sales – Smeaton Grange

About Big River Group

Big River Group is a publicly listed company with over 120 years of experience in the timber and building supplies industry. We are a leading manufacturer and distributor of premium building products including plywood, hardwood flooring, formply and steel formwork, with operations across Australia and New Zealand.

The Opportunity

We are seeking a motivated Internal Sales professional to join our team at our Smeaton Grange Branch. This role plays a critical part in delivering exceptional customer service and providing seamless sales and administrative support to customers across the region.

Your Role

As an Internal Sales, you will play a key role in supporting customers and the external sales team by:

• Processing inbound sales orders via phone, email and over the counter
• Assisting Account Managers with order entry, customer follow-up and coordination
• Responding to customer enquiries with timely and accurate information
• Maintaining sales and customer records within company systems
• Preparing reports, quotes and updating customer databases
• Coordinating warranty claims and liaising with internal teams
• Supporting showroom displays, brochures and sales materials as required

What You’ll Need

To be successful in this role, you will bring:

• Previous experience in internal sales, administration or customer service
• Strong communication and problem-solving skills
• High attention to detail and accuracy
• Excellent organisational and time management capability
• Ability to manage competing priorities and meet deadlines
• A collaborative team-focused approach, with the ability to work independently
• Proficiency in Microsoft Office, particularly Word and Excel
• Knowledge of the timber or building products industry (advantageous)
• Understanding of WHS practices (valued)

What You’ll Receive

• Competitive salary with incentive and bonus potential
• Full training as you onboard as well as ongoing training & career development opportunities
• Career pathways across BRG’s national and international operations
• Free on-site parking
• Access to the Employee Assistance Program (EAP)
• A supportive team environment within a growing, market-leading business

Interested?

Ready to take the next step in your career? Apply today with your resume and cover letter via SEEK.

Our Commitment to Diversity and Inclusion

At Big River Group, we value equality, inclusion and diversity. We are an Equal Opportunity Employer and are committed to providing an inclusive and diverse workplace free from discrimination. Recruitment decisions are based on competence, performance, merit and business needs.