Hospitality Manager - Functions, Events & Guest Experience Manager

Comuna Cantina is recruiting a Functions, Events & Guest Experience Manager to join a fast-paced and dynamic team for our Newstead location. If you are passionate about people and customer service and want to be part of a people-oriented team, this job is for you! 

About the role

The Functions, Events & Guest Experience Manager is responsible for driving functions and events revenue while ensuring an exceptional and consistent guest experience across Comuna Cantina. The role combines sales, event coordination, guest engagement, reputation management and service quality, working closely with Venue Managers, Restaurant Managers, kitchen teams and the broader operations team.

Key responsibilities:

• Manage incoming function, group booking and event enquiries across Comuna Cantina

• Respond to enquiries promptly and professionally, understanding client requirements including occasion, guest numbers, budget, food, beverage and entertainment

• Prepare function proposals, packages and tailored event options

• Conduct venue inspections and meetings with prospective clients where required

• Follow up enquiries and actively work to convert leads into confirmed bookings

• Develop relationships with corporate clients, event organisers, local businesses and repeat function customers

• Drive functions and events revenue and work towards agreed sales and conversion targets

• Coordinate all requirements between the client and venue prior to the event, including menus, beverage packages, dietary requirements, timings, layouts and special requests

• Monitor guest feedback across relevant channels and coordinate responses to guest complaints

• Review and continuously improve the guest experience from reservation through departure and post-visit engagement

About you:

• Experience in event coordination, functions management, or hospitality sales

• Strong sales and negotiation skills with the ability to convert leads into confirmed bookings

• Excellent communication and interpersonal skills

• Ability to manage multiple events and enquiries simultaneously

• Proficiency in managing guest feedback and complaint resolution

• Experience with reservation systems and event management tools

• Ability to work collaboratively across multiple teams including kitchen, restaurant and operations

• Strong organisational and attention to detail

The good stuff / What we can offer you:

• Full-time position in a company that prides itself on growth and training

• Opportunities for career development. Professionally guided, detailed career path

• A supportive and inclusive environment

• Fun and dynamic venues

• Quarterly management days out

• Quarterly team party budgets

• Team discounts across all of our brands & venues

If you are hungry to progress in your career and take the next steps towards a management position with guidance, coaching and proper training, this is the perfect opportunity.
 
Be part of one of the fastest-growing hospitality groups in Brisbane. Our multi-award-winning venues, Comuna Cantina and Tetto Rooftop Bar, have plenty of opportunities for you. Apply now!