Medical Receptionist, Ongoing Casual

Located in Sunbury, Complete Skin Specialists is a well-established specialist dermatology practice providing comprehensive medical, surgical and skin cancer services to support patients throughout their skin health journey.

Our medical practice focuses on two key areas:

1. Medical and Surgical Dermatology

2. Skin Cancer Detection and Prevention

Led by dermatologists Dr Belinda Welsh and Dr Cara McDonald, our practice includes consultant dermatologists, general practitioners, a plastic surgeon and an experienced team of administrative and clinical support staff.

We are seeking an experienced medical receptionist to join our team in an ongoing casual position, supporting our medical dermatology and skin cancer practices.

The successful applicant will be guaranteed one regular day per week, with the opportunity to work additional shifts as required and by mutual agreement. This position would suit someone seeking consistent weekly work while maintaining the flexibility to provide additional coverage during periods of annual leave, personal leave and increased operational demand.

The ideal candidate will thrive in a busy, team-focused environment and enjoy a varied role centred on providing a professional, welcoming and high-quality experience for every patient.

• Employment type: Ongoing casual

• Location: Sunbury

• Hours: 1 guaranteed day per week

• Additional shifts may be available according to practice requirements and the successful applicant’s availability

• Flexibility to work across our medical dermatology and skin cancer practice locations is required

• Weekday availability is essential

• Acting as the first point of contact for patients, both in person and over the telephone

• Delivering a consistently high standard of patient service

• Triaging and booking a broad range of medical, surgical and skin cancer appointments

• Responding to patient enquiries and providing clear and accurate information

• Processing billings, Medicare claims, payments and appointment deposits

• Actioning requests from doctors, nurses and other members of the clinical team

• Managing appointment changes, cancellations and patient follow-up requirements

• Maintaining accurate patient records and upholding patient privacy and confidentiality

• Supporting the smooth daily operation of reception and the broader medical practice

• Completing general administrative duties and other ad hoc tasks as required

To be successful in this role, you will demonstrate:

• A minimum of 5 years’ experience in medical reception or a comparable healthcare administration role

• Excellent interpersonal and communication skills

• A warm, professional and patient-focused approach

• Confidence working in a fast-paced and sometimes high-pressure environment

• Strong problem-solving skills, with the ability to assess situations, use initiative and identify practical solutions

• The ability to remain calm, organised and professional in a high-volume, demanding and sometimes stressful environment

• A high level of attention to detail and accuracy

• The ability to prioritise competing responsibilities effectively

• Flexibility and adaptability when supporting different areas of the medical practice

• The ability to work both independently and as part of a team

• Sound knowledge of Medicare billing and medical appointment processes

• Professional personal presentation

• A genuine interest in dermatology, skin health and patient care

• Flexibility to accept additional shifts where mutually suitable

Experience using Genie Solutions is preferred but not essential. Previous experience within dermatology, skin cancer or another specialist medical practice will be highly regarded.

• One guaranteed day of work each week

• Opportunities to accept additional casual shifts

• A varied role across medical dermatology and skin cancer services

• A supportive and experienced multidisciplinary team

• Training across our medical services, systems and processes

• The opportunity to work within a respected and established specialist practice

Please submit your résumé and a concise cover letter through SEEK. To assist us with shortlisting, please address the following questions in your cover letter:

1. Please describe your experience working in a high-volume, demanding medical reception environment and how you manage competing priorities.

2. Provide an example of a workplace problem you identified and the steps you took to resolve it.

3. What experience do you have with medical appointment bookings, Medicare billing and practice management software, including Genie Solutions?