Customer Service Administrator

We’re looking for an organised, detail-focused administrator to join our small, friendly Supply Chain team in a full-time role at our Unley head office. If you enjoy a collaborative workplace where people support one another, have a laugh along the way and every contribution matters, you’ll feel right at home. This varied administration role will see you coordinating customer orders, supporting day-to-day operations and helping deliver exceptional service to our customers.

IQ Medical provides ophthalmic medical devices and surgical instruments to eye care professionals across Australia, helping support better patient vision outcomes through every order processed.

Your Daily Mix Includes:

• Coordinate customer orders from enquiry through to delivery.
• Process orders, returns, invoices and freight documentation.
• Maintain accurate customer records in our ERP system.
• Work closely with Sales, Logistics and Technical Support.
• Resolve customer enquiries and keep customers informed.
• Assist with inventory, picking, packing and dispatch.
• Identify opportunities to improve processes.

The Kind of Person Who’ll Thrive Here

You have exceptional attention to detail, love being organised and take pride in getting things right. You’re proactive, enjoy solving problems and genuinely care about delivering outstanding customer service. Most importantly, you enjoy being part of a team, are happy to pitch in wherever needed and appreciate working in a positive, supportive environment.

You’ll also tick a few of these boxes:

• Experience in administration or customer service.
• Strong communication and organisational skills.
• Confidence using Microsoft Office.
• Experience using an ERP system (SAGE X3 highly regarded).
• A positive outlook, team-first attitude and a good sense of humour.

Why Us?

Because we’re more than just a workplace. We’re a small, fun and supportive team that genuinely enjoys working together. We work hard, have a laugh along the way and celebrate each other’s successes. If you’re looking for a role where your contribution is valued and no two days are the same, you’ll fit right in.

Ready to join us? Apply now with your cover letter and resume. We’ll be reviewing applications as they’re received, so don’t wait!

Please visit https://iqmedical.com.au/careers/ to read the job description.