Reception and Switchboard Officer

St John of God Midland Public Hospital we provide a comprehensive range of services including emergency medicine, critical care, day chemotherapy, paediatric care, aged and stroke care, maternity and general surgery. 

Our 307-bed public hospital is operated under a public-private partnership between the State Government and St John of God Health Care. 

Our Services include wide range of public health care services for people in Midland and surrounding communities. Our services include 24-hour emergency care, public maternity care, Aboriginal pregnancy and maternity support through Moort Boojari Mia, acute mental health treatment and medical and surgical care. 

About the role

Join our dedicated team at St John of God Midland Public Hospital and play a key role in creating a welcoming and professional first impression for patients, visitors, doctors and caregivers. As a Reception & Switchboard Officer, you will provide exceptional customer service while supporting the efficient operation of the hospital's reception and switchboard services.

Reporting to the Coordinator Administration Services, you will be responsible for delivering professional reception and switchboard services across the hospital. This role requires excellent communication skills, the ability to remain calm in a busy environment, and a commitment to providing outstanding customer service.

Key responsibilities

• Providing a welcoming and professional reception service to patients, visitors and caregivers.

• Operating the hospital switchboard and directing calls efficiently.

• Responding to emergency calls and initiating emergency code procedures as required.

• Coordinating paging services and contacting on-call medical staff.

• Managing enquiries and resolving customer concerns in a courteous manner.

• Maintaining accurate patient and contact information.

• Monitoring security alarms and escalating issues in accordance with hospital procedures.

• Supporting administrative functions and contributing to a positive team environment.

You are a customer-focused professional with excellent communication skills and a passion for delivering outstanding service. You thrive in a fast-paced environment, remain organised under pressure, and can confidently manage competing priorities while working both independently and as part of a team.

You will bring demonstrated customer service experience, strong organisational skills, sound Microsoft Office knowledge, and a commitment to the Mission and Values of St John of God Health Care. Previous experience in a hospital or healthcare environment will be highly regarded.

Above all, people will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

• Casual hourly rate: $40.02 to $44.86 per hour (inclusive of casual loading), plus 12% superannuation

• Serveral Casual opportunities available with shifts available across weekdays and weekends from 6:00am to 9:00pm.

• As a casual employee, you can salary package a percentage of your earnings each pay period on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses

• A healthy work-life balance through flexible work options, additional purchased leave & well-being programs

• Free on-site parking

• Access to gym membership, fitness and wellbeing benefits through Fitness Passport for you and your family.

• Employee discount on St John of God Hospital & Medical Services and Private Health Insurance

• Employee support through our dedicated free Employee Assistance Program (EAP)

• Innovative Professional Development opportunities

All applicants are asked to submit a current CV and covering letter (of no more than two (2) pages) demonstrating how you meet the above position requirements.

For enquiries contact Tamara Borserio, eam Leader Inpatient Administration Services, on (08) 9462 4***.

Applications will be reviewed throughout the advertising period and interviews conducted regularly.  Apply today!

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.