Administration Officer - Switchboard Services

Administration Officer – Switchboard Services | Connect People. Support Care. Make a Difference.

Bring your professionalism, accuracy and calm approach to a rewarding healthcare administration role at Redland Hospital

As an Administration Officer within Switchboard Services, you will help deliver an efficient and professional communications service across Redland Hospital and Bayside Health Services. Key aspects of the role include:

• Operate switchboard and telecommunications systems, professionally managing incoming and internal calls and ensuring callers are transferred or redirected accurately and promptly.
• Respond calmly and effectively to emergency and security situations, identifying emergency calls and activating the appropriate response codes in line with established procedures and timeframes.
• Maintain accurate on-call rosters, databases and information systems while supporting high standards of data integrity and confidentiality.
• Contribute to the wider administration function through training new administrative staff and providing support to other areas across Bayside Health Services as required.

You will be a customer-focused and highly organised professional who can communicate confidently, work collaboratively and maintain composure in a fast-paced environment. We're looking for someone who can demonstrate:

• Strong customer service, interpersonal and communication skills, with the ability to work autonomously while contributing effectively to a multidisciplinary team.
• Sound organisational and problem-solving skills, with the ability to prioritise competing demands and maintain service delivery during busy or challenging periods.
• Intermediate computer skills, including Microsoft programs, together with a strong focus on data accuracy and the effective use of information systems and databases.
• Professional integrity and discretion, with the ability to maintain confidentiality and contribute to continuous quality improvement in the workplace.

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

Patient Administrative Services is an element of the wider Corporate Services Division and provides administrative support to most areas of Redland and Wynnum Hospitals, including Wards, Birth Suite, Operating Theatre, Outpatients, Emergency Departments, Allied Health, Switchboard and Front Reception. 

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.