Internal Customer Support

Full Time | Get Real Workwear & Safety | Mackay

Are you highly organised, great with computers and the type of person who notices the little things others miss?

Get Real Workwear & Safety is looking for a reliable and switched-on Internal Customer Support team member to work alongside our Account Managers and help us deliver exceptional service to our account customers.

This is an important behind-the-scenes role within our team. You’ll be the person our Account Managers can rely on to help chase down information, follow up orders, research products, prepare customer documentation and make sure the details are right.

If you enjoy being busy, solving problems, working as part of a team and taking pride in getting things done properly, this could be a great fit.

What you'll be doing

Working closely with our Account Managers, your day-to-day responsibilities will include:

• Supporting Account Managers with the day-to-day needs of their customers

• Following up and chasing customer back orders

• Researching products and sourcing options to meet customer requirements

• Obtaining and confirming product costs, pricing, availability and expected delivery times

• Entering customer orders accurately when required

• Creating and maintaining customer range plans under the direction of Account Managers

• Preparing customer order sheets and other account documentation

• Following up suppliers and internal team members to keep customer requirements moving

• Keeping information accurate, organised and up to date

• Assisting Account Managers with other administrative and customer support tasks as required

What we're looking for

For this role, attention to detail is essential.

We're looking for someone who:

• Is reliable and takes responsibility for their work

• Has excellent computer skills and is confident learning new systems

• Has outstanding attention to detail and a high level of accuracy

• Has great written and verbal communication skills

• Is organised and able to manage multiple tasks and priorities

• Is comfortable researching information and following things through to completion

• Works well as part of a team

• Is willing to jump in and help wherever required

• Can work independently while taking direction from our Account Managers

• Takes pride in providing great internal and external customer service

Previous experience in an administration, sales support, customer service or similar role is desirable, but finding the right person with the right attitude, reliability and attention to detail is just as important to us.

About the role

This is a full-time position and an opportunity to become an important part of the team supporting our Account Managers and account customers.

It's a role for someone who genuinely enjoys organisation and getting the details right. There will be plenty happening at once, so you'll need to be able to prioritise, communicate and follow through.

You won't just be "doing admin". You'll be helping our Account Managers look after their customers, solve problems and make sure we deliver the level of service our customers expect from Get Real.

Sound like you?

If you're reliable, organised, great with computers and have an eye for detail, we'd love to hear from you.

Apply now and tell us a little about yourself, your previous experience and why you think you'd be a great fit for the Get Real team.