Marine - Service Advisor

About the role

Mandurah Outboards is seeking a service advisor to manage its servicing and repairs operations. As the service advisor, you will be responsible for overseeing all aspects of the marine servicing division, ensuring a high level of customer satisfaction and efficient workflow. This is a full-time position based in Mandurah, Western Australia.

What you'll be doing

1. Manage and oversee the day-to-day operations of the marine servicing department, including scheduling, resource allocation, and quality control

2. Ensure all servicing and repair work is carried out to the highest standard and in a timely manner

3. Liaise with customers to understand their requirements and provide updates on the status of their vessels

4. Monitor inventory levels and liaise with suppliers to ensure the availability of necessary parts and equipment

5. Identify opportunities for process improvements and implement changes to increase efficiency

What we're looking for

1. Experience in a marine servicing or workshop management role

2. Strong technical knowledge of marine engines, components, and repair procedures

3. Excellent customer service skills and the ability to communicate effectively with clients

4. Proven leadership and mentoring skills, with the ability to motivate and develop a team

5. Strong problem-solving and analytical skills to identify and resolve issues

6. Proficient in using marine servicing software and inventory management systems

What we offer

At Mandurah Outboards, we are committed to providing a supportive and rewarding work environment for our employees. We offer competitive remuneration, opportunities for career progression, and a range of benefits, including discounts on products and services.

If you are an experienced marine service professional with a passion for providing exceptional customer service, we encourage you to apply for this exciting role. Click Apply Now to submit your application.