Operations Administrator -Hospitality Industry (Remote, Full-Time)

Position: Operations Administrator

Location: Remote (South Africa)

Work Hours: 07:00 – 15:00 AEST

Role Type: Remote, Full-Time

Reports To: Management Team / Operational Leadership

Salary: R20, 000 per month (non-negotiable)

Position Overview:

The Operations Administrator is responsible for supporting the day-to-day operational, administrative, and coordination functions of the business.

This role plays a critical part in ensuring that systems, processes, scheduling, financial administration, and operational workflows are managed efficiently and accurately.

The successful candidate will be highly organised, detail-oriented, and capable of managing multiple priorities simultaneously.

They will work closely with management and operational teams to ensure seamless business operations, accurate record-keeping, and effective coordination across various functions.

Operations & Administrative Support

• Provide comprehensive operational and administrative support to the business.
• Coordinate daily operational activities and ensure tasks are completed within required timeframes.
• Maintain operational records, documentation, and business systems.
• Assist with workflow management and process coordination across departments.
• Support management with reporting, administration, and operational projects.

Scheduling & Job Coordination

• Manage and coordinate job scheduling, resource allocation, and calendar management.
• Monitor work schedules and ensure tasks are assigned and completed efficiently.
• Coordinate with internal teams, contractors, suppliers, and service providers.
• Track job progress and ensure operational deadlines are met.
• Maintain scheduling systems and provide updates to management as required.

Financial & Accounts Administration

• Assist with invoicing, expense management, and financial administration.
• Process and reconcile financial transactions accurately.
• Support accounts payable and accounts receivable functions.
• Maintain accurate financial records and documentation.
• Assist with month-end administrative and reporting activities.

System & Database Management

• Maintain and update operational databases, CRM systems, and business records.
• Ensure information is accurate, complete, and up to date.
• Generate operational reports and provide management with regular updates.
• Support the implementation and maintenance of operational systems and processes.

Stakeholder Coordination

• Liaise with clients, suppliers, contractors, and internal teams.
• Ensure timely communication and follow-up on operational matters.
• Assist with resolving administrative and operational issues.
• Maintain professional relationships with all stakeholders.

Reporting & Continuous Improvement

• Prepare operational reports and performance summaries.
• Identify opportunities to improve administrative efficiency and operational processes.
• Assist in developing and maintaining standard operating procedures.
• Support quality control and compliance initiatives where required.

Qualifications & Experience:

• 3–5+ years' experience in an Operations Administrator, Operations Coordinator, Office Administrator, or similar role.
• Strong administrative, scheduling, and operational coordination experience.
• Experience supporting business operations in a fast-paced environment.
• Excellent organisational and multitasking abilities.
• Strong attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.

Advantageous Experience

• Experience within the Hospitality, Hotel, Accommodation, Property Management, Facilities Management, or Service-Based sectors.
• Experience working with Xero accounting software.
• Familiarity with Property Management Systems (PMS) or similar operational platforms.
• Experience coordinating job scheduling, resource planning, or service delivery operations.
• Exposure to financial administration, invoicing, and operational reporting.
• Experience working within remote or distributed teams.

Personal Attributes:

• Highly organised with strong administrative management skills.
• Excellent communication and stakeholder coordination abilities.
• High level of accuracy and attention to detail.
• Strong time management and prioritisation skills.
• Proactive and solutions-focused mindset.
• Ability to work independently and take ownership of responsibilities.
• Strong problem-solving and process improvement capabilities.
• Adaptable and comfortable learning new technologies and systems.

R20,000 per month (non-negotiable)