Medical Receptionist (Specialist Rooms)

About the role

We are looking for a Medical Receptionist for our specialist rooms based in both Wahroonga and Westmead, NSW. The position is a permanent part time role. You will be part of our fantastic professional team, greeting patients and carers, coordinating appointment diaries and hospital theatre lists, managing communications, and providing general assistance to support busy clinical staff while maintaining a professional office environment.

Key responsibilities

• Greeting patients and carers

• Dynamically coordinating appointment diary and hospital theatre lists

• Attending and responding to phone calls, faxes, letters, emails etc.

• Filing, faxing, scanning, emailing and photocopying

• Attending to billing, preparing accounts and receipting payments

• Reconciling payments

• Preparing and balancing day-to-day banking

• Efficiently managing office supplies

• Providing general assistance to support busy clinical staff and maintain a tidy professional office environment

About you

• Initiative, flexibility, ability to work independently and cooperatively, as part of a small team

• Enthusiasm for learning new skills

• Willingness to accept direction, closely adhere to office protocols

• Excellent verbal and written communication skills

• Strong customer service and people skills, a friendly, caring, firm and tactful manner, good personal boundaries and high ethical standards

• Excellent computer skills: MS Office, knowledge of Medical software is an advantage and training and ongoing support is provided

• Knowledge of medical terminology plus Medicare, DVA, Insurance billing procedures

• Recent years employment experience in medical admin/reception roles is desirable

• Reliable and trustworthy with ability to respect client confidentiality

• Keen to learn with adherence to practice policies and ability to be proactive