Social Community & Communications Executive

Company Description

At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do.

Job Description

GYG's social channels are where our community lives, and this role is how we show up there. The Social Community & Communications Executive sits at the intersection of social media and guest experience: part community builder, part brand guardian, part digital front-of-house. You'll be in the comments, in the DMs, in the thick of it, celebrating the fans who already love us, engaging with creators, and making sure every interaction feels like it came from a real person with a real personality.

What You'll Do

• Own day-to-day moderation and community management across GYG's Instagram, TikTok and Facebook channels, in a voice that's unmistakably GYG
• Proactively engage with guests, creators and brand advocates: like, respond, reshare, celebrate. The community that already loves us deserves more than silence
• Engage with social culture, capitalising on trends and engaging with other brands in comments, in line with the broader social strategy
• Act as the first point of contact for guest feedback via social, triaging and escalating complaints or sensitive issues to Guest Experience or the communications team
• Use social listening tools to monitor brand sentiment, identify emerging issues and flag volume spikes in real time
• Surface recurring feedback themes and community insights to contribute to Guest Experience reporting
• Assist with influencer outreach, gifting coordination, product seeding logistics and media materials
• Support the planning and execution of media moments and brand activations, including guest lists, invitations and supplier liaison
• Compile reports tracking coverage, community performance and sentiment, keeping shared tools and databases accurate and up to date

What You'll Bring

• 1-3 years' experience in social media, community management or communications support, ideally in a consumer brand, hospitality or retail environment
• Tertiary qualification in Communications, Marketing, PR, Media or a related discipline
• Deep familiarity with Instagram, TikTok and Facebook, not just as a user but as someone who understands how communities work on each platform
• A voice that's warm, witty and adaptable: you know when to be playful, when to show empathy, and when a little irreverence is exactly right
• The instinct to turn a complaint into a great guest experience and a fan into a louder one
• Calm under pressure and organised under volume: able to manage a high flow of interactions without losing quality or tone
• Experience with social listening or community management tools (Sprout Social, Hootsuite, Brandwatch) desirable

What You'll Love

We back our people. Here's some of what's on the table:

• Join one of Australia's fastest-growing restaurant companies and be part of the story
• Real career growth in a marketing function that's investing seriously in its capability
• Annual short-term incentive scheme
• Annual long-term incentive scheme: earn restricted GYG shares with a three-year vesting period
• Up to 5 weeks of annual leave each year (ask us how)
• Paid parental leave
• The chance to one day become a franchisee and own your own GYG restaurant
• A vibrant Surry Hills office, a short walk from Central Station

Interested? Apply now to start the conversation.