Senior
Investigator
Clerk Grade: Clerk Grade 7/8
Employment Type: Ongoing, 2 x full-time and talent pool
Salary
Range: $116,981 - $129,492 per annum + Superannuation
Location: Hybrid work arrangements, Parramatta or Gosford. Office attendance
required 2–3 days per week.
About the
role
We
are looking for motivated and experienced individuals to join NSW Fair Trading as Senior Investigators in the Strata and Property
Services branch. The role investigates serious breaches of property,
conveyancing and licensing laws across NSW and helps support appropriate
enforcement action.
What you’ll
be doing
- Plan, conduct and lead investigations into alleged breaches of property, conveyancing and licensing laws
- Gather and assess evidence to support enforcement and prosecution outcomes
- Conduct structured interviews with respondents and witnesses
- Prepare briefs of evidence, reports and findings in line with legislative and procedural requirements
- Provide clear advice and reporting on investigative matters
- Work with internal and external stakeholders to support fair and consistent regulatory outcomes.
About you
- Demonstrated experience conducting complex, high-volume investigations
- Understanding of compliance, enforcement and administrative law
- Ability to interpret legislation and apply sound judgement and decision-making
- Possess strong analytical, organisational and communication skills
- Strong understanding of investigative processes, rules of evidence, and brief preparation
- Ability to engage effectively with stakeholders at all levels.
Essential
criteria
- Certificate IV in Government
Investigations (or equivalent experience/willingness to obtain)
- Understanding of investigative principles,
rules of evidence, and brief preparation
- A current NSW driver’s licence and the ability to travel when required.
When Applying
To apply, please submit
a cover letter (maximum 2 pages) and a resume (maximum 5 pages) outlining your
relevant experience and how you meet the role’s key capabilities.
Salary Grade 7/8, with the base salary for this role starting
at $116,981 base plus superannuation
Click Here to access the Role Description
.
For enquiries relating to recruitment please
contact Judy Torres via Judy.Torres@customerservice.nsw.gov.au.
Visit the
Capability Application Tool to prepare for the recruitment process by
accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Monday, 24 August 2026 (at 9:59am)
Careers at Department of Customer Service
A career at the Department of
Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform
that benefits people across NSW. We are focused on delivering excellent customer service, digital
transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The strength of our workforce lies in its diversity and embracing
difference, while the key to our success is leveraging the contributions of employees with different
backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.
For more information, please visit
Information
on some of the different types of disabilities
Information on adjustments
available for the recruitment process
