Commercial Services Officer

There is a lot that goes on behind the scenes to make sure customers, and internal teams get a great experience - and as a Commercial Services Officer, you would be at the heart of it.

Supporting our Bulk and Packaged Products businesses, your focus will be on keeping things moving - helping internal stakeholders with account enquiries and supporting the sales team to deliver on their commitments. Day to day that means following up quote acceptances, administering pricing, monthly reconciliations and handling internal sales queries.

It is the kind of role that has a bit of everything. No two days look quite the same and there is always something new to pick up. You will be part of a social, supportive team that genuinely invests in your growth - and if you are looking for a role where you can build your commercial and customer service skills in a fast-paced environment, this one is worth a look. 

Your Opportunity 

As a Commercial Services Officer you will:

• Manage and administer pricing, rebates and customer claims
• Review and process incoming customer quote requests
• Investigate and resolve pricing, delivery and other account discrepancies
• Complete end of month processes ensuring all invoices are accurate and on time
• Maintain customer master data
• Contribute to process improvement projects - we have some exciting ones in the pipeline
• Provide back-up support across the broader team as needed 

What You’ll Bring 

• Experience in a commercial, sales administration or general office support role
• Proficiency in Excel, SAP and Salesforce - or a willingness to learn
• Strong communication skills and an ability to build rapport easily with people
• An energetic, hands-on approach with good organisational skills and the ability to prioritise
• A genuine enjoyment of learning and a willingness to take on whatever comes your way
• A positive attitude and the ability to contribute to a strong team culture
• Office based in Darra, Monday to Friday 8:30 AM - 5:00 PM 

Why Join Cement Australia?

• Be Yourself: Be your authentic self in a diverse and dedicated workplace where we focus on achieving great results together.
• Paid Parental Leave: We offer leave options (12 weeks paid parental leave for primary carer, 1 week paid partner leave) to support your family life, ensuring you can cherish special moments with your loved ones.
• Novated Leasing: Drive your dream car for less through our partnership with sgfleet, offering fantastic discounts on vehicles.
• Discounted Products: Renovating? DIY’er? Save on your home improvement projects with exclusive discounts on concrete and quarry products.
• Health & Well-being: Prioritise your health with discounted health insurance (Medibank), and access to our EAP program

Who We Are 

What Else You Need to Know 

Ready to Build Your Future?  Apply Now to take the next step with Australia’s leading cement manufacturer and innovator.