Revenue Investigation Officer

About Us:

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here - providing support, safety, community, and opportunity.

About the Role:

The Salvation Army, Fundraising Donor Services team, have a permanent, full-time, position for a Revenue Investigation Officer based at our Melbourne head office in Blackburn. This crucial role is responsible for the timely and accurate investigation, processing and matching of donations received by the National Fundraising Department.



Key Responsibilities:

• Daily examination, scrutiny and validation of transactions on all bank accounts connected to Blackbaud CRM
• Process transactions from our Bank Statement to CRM (Blackbaud), Payment Gateway to Bank Statement
• Researching and processing of all donations received online nationally
• Process daily Direct Debit Batches
• Post Blackbaud Files to a General Ledger
• Assisting with the processing of electronic files from internal and external stakeholders
• Investigate and action Disputed Transactions: Fraudulent, Charge Backs, Refunds
• Investigate and prepare "unidentified" banks deposit donations

About you:

• Proficient Data Entry skills
• Attention to detail and ability to identify errors
• Prior experience in a business administration environment and/or relevant business qualifications
• Experience in handling and analysing finances and records accurately
• Proficiency with Excel and ability to utilise pivot tables
• Experience working in a team environment

Why work for us:

• 9 day fortnight (RDO once every two weeks!)
• Eligible employees can access NFP salary packaging
• Opportunity for career development
• Paid parental leave
• Access to Free parking
• Employee Assistance Program
• Internationally renowned not-for-profit organisation
• An inclusive culture of dedicated, passionate and professional team members
• Rare opportunity to work with passionate, like-minded people who enjoy being a part of an organization that makes a difference within the Australian community

How to Apply:

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.