Customer Service Coordinator- Catering

Artarmon | On site | $70-75K + Super + bonus | Immediate start
Full-time, 9am to 5pm

Vanilla Blue is an award-winning catering company known for delicious food and a workplace where people feel valued, supported and inspired.

We’re looking for a friendly, organised and food loving Customer Service Coordinator- who enjoys building strong relationships and delivering exceptional customer experiences. Being a genuine foodie is a must. We’re looking for someone who can confidently 'talk food', understand our offering and suggest great meal combinations to customers.

You'll be the key point of contact for many of our clients, managing enquiries, orders and accounts while developing trust and connection through phone and email communication. With a natural ability to understand customer needs, you'll support both sales growth and customer retention through proactive outreach and thoughtful recommendations..

Why You’ll Love Working at Vanilla Blue 💙

• A positive, supportive culture where ideas are welcomed
• Free lunches, snacks and plenty of taste testing opportunities
• Generous discounts on our beautiful catering for you and your family
• Easy access to public transport
• A role with a direct and meaningful impact on our customer experience and the smooth running of our operations

What You’ll Be Doing

• Act as a trusted point of contact for clients, building strong relationships
• Manage inbound enquiries, providing tailored catering solutions, preparing quotes and guiding clients from initial enquiry through to order confirmation
• Proactively nurture client relationships via phone and email, identifying opportunities to strengthen engagement, encourage repeat business and support sales growth
• Take ownership of customer issues, resolving challenges with confidence, empathy and sound judgement
• Handle customer feedback and complaints professionally, turning service recovery opportunities into positive client experiences
• Exercise a high degree of autonomy in managing competing priorities
• Support the wider team during peak periods, demonstrating flexibility, initiative and a collaborative approach

Who We’re Looking For

• Someone who is happy chatting on the phone! A positive, customer-focused energy
• Exceptional communication and relationship-building skills
• Strong problem-solving and decision-making ability, confident handling client complaints
• Highly organised with excellent attention to detail and confidence managing CRM systems and customer data
• Comfortable working independently and taking ownership
• Resilient, adaptable and calm under pressure

Required Experience

• Minimum 2 years' experience in administration, customer service, account coordination or similar client-facing roles
• Hospitality, catering or events experience essential
• Experience handling client complaints, preparing quotes and proactively building client relationships
• Confidence using CRM systems and maintaining accurate customer and order data

A Bit About Vanilla Blue

If you love working with people, we'd love to hear from you. This role is not open to sponsorship, and the successful candidate will be required to complete a NSW Police Check.