Wholesale Travel Adviser

Sun Island Tours is a niche wholesale travel company specialising in the Mediterranean region. This includes destinations such as Greece, Türkiye, Cyprus, Egypt, Croatia, Italy, Spain, Portugal & Morocco. We are a family owned and operated business for over 35 years, and are based in Surry Hills, Sydney.

About the role

Full Time Mon-Fri, with Hybrid role (Mon-Wed in the office close to Sydney's Central Station, Thu-Fri WFH)

Join the team at Sun Island Tours as a full-time Wholesale Travel Adviser. In this role, you will be responsible for creating and curating our range of holiday packages and tour offerings to our customers. As a key member of our reservations team, you'll be able to use your passion and knowledge of the Mediterranean region to create unforgettable holidays for our customers. 

What you'll be doing

• Speaking to both retail travel agents and travellers, and creating holidays that include touring, cruising, and other arrangements throughout the Mediterranean

• Researching and understanding destinations, sightseeing and cultures to provide authentic and interesting itineraries

• Providing exceptional customer service to clients, ensuring their needs are met

• Collaborating with the marketing team to promote products through various channels

• Providing feedback and suggestions to improve our product range and processes

What we're looking for

• Extensive, first-hand travel experience throughout the Mediterranean or a proven track record of selling these specific destinations professionally

• Minimum of 1 year of comprehensive experience in the travel industry, preferably in a wholesale, retail, or reservations environment.

• Strong customer service skills with an ability to build strong professional relationships with our repeat clients

• Ability to work independently as well as collaboratively within a team environment

• Exceptional attention to detail and problem-solving skills

• Proficient in using MS Office suite

• Passion for travel and delivering exceptional customer experiences

What we offer

At Sun Island Tours, we pride ourselves on creating a positive and supportive work culture. We offer a range of benefits including:

• Competitive salary with an opportunity to grow within the team

• Ongoing training and development opportunities within an established group of people

• Hybrid work opportunity to allow you to enjoy the experience, nurture and support of working with a team of real people, as well as being able to WFH two days a week

• Office location that is incredibly convenient for Sydney public transportation

• Staff travel discounts and familiarisation trips. Most of our team go on a famil trip to Europe within 24 months of joining the company

• Collaborative team environment, with experienced, kind people who care about each other and the clients we serve

• A business that is small enough that you can work with the owners and make a real difference, but large enough that systems and processes are well established, as we've been around a long time

If you're passionate about southern Europe and the Mediterranean and this position is of interest, we'd love to hear from you. To apply, please email your resume to ****@sunislandtours.com.au and include a brief cover letter stating: 1) Whether you are Sydney based, and 2) A summary of your professional experience in the travel industry and/or a list of the Mediterranean destinations that you have extensively travelled to.