Content Writer

Copywriter – System-Generated Client Communications
Location: Sydney, NSW | Hybrid by arrangementFunction: Marketing & Communications / TechnologyReports to: Brand & Communications Lead and Technical Product Manager
Our client, a leading insurance and risk advisory firm, is undertaking a major uplift of the system-generated communications it sends to clients.
We’re looking for an experienced Copywriter to review, rewrite and standardise a broad range of automated client communications — including proposals, welcome letters, quotes, invoices and other system-generated templates.
This is a hands-on delivery role for someone who can bring clarity, consistency and a strong client focus to complex, regulated communications. You’ll work at the intersection of brand, technology and compliance, ensuring every piece of content reflects the organisation’s tone of voice while meeting legal, operational and system requirements.
What you’ll be doingYou’ll take ownership of the copy uplift across a defined set of client communication templates and their variants. Your responsibilities will include:Reviewing existing system-generated documents to identify copy issues, inconsistencies and opportunities to improve the client experience.Rewriting and refining content in line with brand guidelines, tone of voice and style standards.Ensuring communications are clear, concise and appropriate for a regulated insurance environment.Creating consistency across terminology, standard phrases, messaging and required statements.Working closely with product and technology teams to understand system constraints, including data fields, conditional logic and document-rendering limitations.Partnering with legal and compliance stakeholders to ensure mandatory wording is accurate, approved and correctly implemented.Managing multiple templates and workstreams simultaneously, prioritising effectively to meet project deadlines.Reviewing test outputs before release and identifying copy, formatting or implementation defects.
Key deliverablesYou’ll be responsible for producing:Uplifted, brand-aligned copy across system-generated client document templates and variants.A clear content inventory and change log to support governance, approvals and implementation.Quality assurance input, including review of test outputs and defect capture prior to release.
What we’re looking forYou’ll be an experienced copywriter or content professional with a strong eye for detail and the ability to work confidently in a complex stakeholder environment.You’ll bring:Proven copywriting and editing experience, ideally within insurance, financial services or another regulated industry.Demonstrated experience applying and uplifting tone of voice across templated or system-generated communications.Exceptional proofreading skills and meticulous attention to detail.Strong organisational skills and the ability to manage multiple priorities, systems and stakeholders under tight timelines.The ability to work autonomously, identify issues early and develop practical solutions.Confidence collaborating with product and technology teams, project managers, legal, compliance, brand teams and subject matter experts.A client-first mindset and the ability to make complex information clear, accessible and empathetic.
Experience in insurance broking or operations documentation, document-generation or template-management platforms, or governance and approval processes will be highly regarded.
You’ll thrive in this role if you areClient focused – you care about how communications are experienced and understood by the people receiving them.Practical and proactive – you spot problems, propose solutions and keep work moving.Highly organised – you can manage detail across multiple documents, variants and stakeholder groups without losing sight of deadlines.Collaborative – you communicate confidently and constructively with both creative and technical stakeholders.Calm under pressure – you maintain accuracy and quality even when timelines are tight.If you’re a detail-oriented copywriter who enjoys turning complex, system-driven content into clear, consistent and client-friendly communications, we’d love to hear from you.