Express Agent

About us

Don’t just function, flourish. With EVT Connect Hospitality. The EVT Connect Hospitality team can be relied on for best-in-class insights into how to drive performance for the brand; from local talent development and operations, to driving market leading revenue strategies for third-party loyalty programs, distribution and brand standards.

Join the team at Holiday Inn Express & Suites Melbourne Southbank as an Express Agent, where you’ll provide excellent customer service, ensuring a smooth and enjoyable experience for our guests. Working under the general direction of the Duty Manager, you will be responsible for greeting guests, handling inquiries, processing transactions, and delivering both non-alcoholic and alcoholic beverages. As part of the IHG brand, we pride ourselves on our service behaviours: Be Ready, Be Engaging, and Be On It, to ensure every guest enjoys a seamless stay.

Key Responsibilities:

• Greet guests warmly, both in person and over the phone, ensuring they feel welcome and valued.

• Maximise revenue through upselling and cross-selling of rooms and F&B services.

• Meet IHG Rewards Club enrolment targets.

• Maintain accuracy in cashiering transactions and ensure security of hotel’s floats and keys.

• Provide prompt, attentive service, resolving guest issues quickly to ensure satisfaction.

• Assist in the preparation and service of food and beverages in the Great Room.

• Maintain cleanliness of the front and back of house areas.

• Participate in daily briefings, meetings, and required training sessions.

Who We Are Looking For:

• A team player with strong communication skills and a positive attitude.

• Experience in a customer service role within hospitality or front office operations.

• Ability to handle guest requests, solve problems, and ensure a high level of guest satisfaction.

• Ability to work in a fast-paced environment while adhering to safety and hotel standards.

• Flexible and proactive in responding to guests' needs, always with a positive, can-do attitude.

If you're ready to contribute to an exceptional guest experience in a fast-paced hotel environment, apply now to join our team at Holiday Inn Express & Suites Melbourne Southbank!

Note: Responsibilities and tasks are subject to change based on operational needs.