Product Coordinator

About Us

At WA Primary Health Alliance (WAPHA), we are dedicated to transforming and sustaining primary health care across Western Australia. As one of the 31 Primary Health Networks (PHNs) in Australia, we proudly manage three PHNs, guided by our 2023 - 2026 Strategic Plan. Since our establishment in 2015, we've been committed to strengthening primary care through innovative partnerships and a 'one health system' approach, ensuring better access to services and improved health outcomes.

Our work focuses on:

• Supporting general practices to deliver top-quality patient care.
• Funding local primary health services tailored to community needs.
• Connecting local services to simplify the health care system.
• Leading system-wide reform for long-term impact.

As an organisation that thrives in a dynamic environment, we embrace change and seek team members who are adaptable and flexible in their approach.

We are proud to be an inclusive organisation, welcoming applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ individuals, people from diverse cultures, and people living with disabilities.

Find out more about our values, workplace, and culture here.

About The role 

Reporting to the Service Delivery Manager, the Product Coordinator will work closely with product leads, development teams, PHNs, vendors and stakeholders to coordinate product roadmaps, manage operational service delivery activities and support the successful delivery of enhancements and projects.

Acting as a delegated proxy for Product Owners where required, you'll help prioritise development work, coordinate releases, facilitate stakeholder engagement and ensure product activities align with business objectives and governance frameworks.

This is an exciting opportunity for someone who enjoys balancing strategic thinking with operational delivery while working in a collaborative and purpose-driven environment.

🔹Employment Type: Full-time contract for 2 years

🔹 Location: WAPHA Head Office, Level 2, 1 Hood Street, Subiaco (Hybrid role)

🔹 Salary: Band 5 ($114k Plus 12% Superannuation)

Key tasks and responsibilities:

• Coordinate the operational delivery and ongoing support of assigned digital products and services.
• Develop, maintain and communicate product roadmaps, priorities and enhancement plans.
• Facilitate backlog management and prioritisation using Agile delivery methodologies.
• Support incident management, problem resolution and service improvement initiatives.
• Coordinate deployments, integrations and product releases.
• Prepare reports, project updates and governance documentation.
• Build strong relationships with PHNs, vendors and stakeholders across Australia.
• Promote product adoption through stakeholder engagement, communication and training activities.
• Identify opportunities for continuous improvement across service delivery and operational processes.

About you

To be considered for this role, candidates must meet the following selection criteria:

You are a proactive and organised digital professional who enjoys working with a diverse range of stakeholders and can confidently bridge the gap between business needs and technical delivery.

To be successful in this role, you will bring:

Essential Experience & Qualifications

• Bachelor's degree in Information Technology, Computer Science or a related discipline.
• Experience working with Agile delivery methodologies and associated certifications or practical experience.
• Experience managing or supporting cloud-native applications and services.
• Knowledge of Azure-based environments and cloud platforms.
• Understanding of ITIL, ITSM or service management frameworks.
• Demonstrated ability to manage competing priorities and work independently.
• Strong customer service focus and stakeholder orientation.

Preferred Skills & Experience

1. Experience working with product management, service delivery or digital platforms.
2. Experience using tools such as Jira, Azure DevOps, Microsoft Project, Asana or similar platforms.
3. Ability to collaborate effectively across technical and non-technical teams.

What we offer 

• Hybrid working arrangement that combines remote work from home with office presence in our modern Subiaco office.
• Commitment to employee development.
• Salary packaging - WAPHA's arrangement allows for a maximum of $15,900 for general living expenses and $2,650 for entertainment benefits per fringe benefit tax year.
• Professional development opportunities.
• Employee Assistance Program.
• Additional paid parental leave.
• Gifted paid day off during Christmas shut down period.
• Annual $200 health and wellbeing reimbursement scheme.
• All employees have access to LinkedIn Learning.
• Study leave options available.
• Option to purchase additional leave.
• 13 weeks long service leave after 10 years of continuous services (accessible on a pro-rata basis after 7 years).

To Apply

For external candidates -

Please submit your application by clicking the ‘Apply’ button.

Your application should include your CV. As part of our recruitment process, you will be invited to complete an online assessment. This assessment consists of interactive questions designed to give us further insight into your experience and approach. It will simulate scenarios that you may encounter in the role. 

Applications close 11:59pm Wednesday 9^th September 2026.

WAPHA reserves the right to commence shortlisting prior to the advertised close date.

For further information please email jobs@wapha.org.au. Please note that applications must be submitted via the link provided – applications received by email will not be accepted.

Applicants must hold current, unrestricted working rights in Australia to be eligible for this role. Candidates without valid authorisation to work in Australia will not be considered. Compliance with all relevant employment laws and regulations is mandatory.

Please note that WA Primary Health Alliance is not currently registered with the Department of Home Affairs to sponsor visas.

Successful candidates will be required to provide relevant qualifications, along with documentation including a valid visa (if applicable), passport, and police check upon request.