Assistant Product Coordinator

Long Service Corporation (LSC)
Assistant Product Coordinator
Clerk Grade: 5/6 starting annual salary $102,936 plus superannuation and leave loading
Employment Type: Ongoing, Full time (35 hours per week)
Location: Sydney (McKell), Parramatta or Gosford with hybrid and flexible working conditions available.

The Long Service Corporation (LSC) is a standalone agency within the Department of Customer Services that reports directly to the Managing Director of Service NSW whilst maintaining its executive agency status.

About the team
The Long Service Corporation (LSC) manages portable long service schemes for the building and construction industry and contract cleaning industry and is modernising the way we deliver services to thousands of workers and employers across NSW. We're investing in better digital experiences, improved platforms, and customer‑centred design- and we're looking for an Assistant Product Coordinator to help us get there.

In this role you will support the planning, delivery and optimisation of digital products and services. You'll work closely with product owners, delivery teams, and business stakeholders to ensure solutions are user-centred, fit-for-purpose, and aligned to organisational priorities.

What You'll Do

• Support the development and delivery of digital products and enhancements
• Assist in gathering and documenting business and user requirements
• Contribute to backlog management, prioritisation, and sprint activities
• Collaborate with designers, developers, and stakeholders across the organisation
• Support user research, testing, and continuous improvement initiatives
• Monitor product performance and contribute to reporting and insights
• Assist with governance, documentation, and compliance requirements
• Build strong working relationships to support successful delivery outcomes

What You'll Bring
Essential

• Experience supporting digital, technology or project delivery (professional or academic)
• Strong written and verbal communication skills
• Ability to analyse information and contribute to problem-solving
• Strong organisational skills and ability to manage competing priorities
• Experience with tools such as Jira, Confluence, or similar
• Understanding of Agile, product or delivery frameworks

Desirable

• Experience working in NSW Government, or with digital products including CMS and SaaS tools.
• Understanding of UX, service design, or accessibility principles.
• Basic familiarity with digital platforms, APIs, platforms and/or system behaviour (conceptual understanding is fine)

Does this sound like you?
If this role sounds like you, you can apply by clicking the button 'Apply Now'- it's a simple online process.
If you don't meet all the criteria, but still believe you could succeed in this role, please still apply- we'd love to hear from you

Closing Date: Tuesday 18th August 2026 at 9:59am

For enquiries relating to this recruitment process please contact Alyssa Shearman via ••••@customerservice.nsw.gov.au

This role has been advertised externally and a talent pool may be created for any temporary or ongoing opportunities that arise over the next 18 months.

Click Here to access the Role Description . For enquiries relating to recruitment please contact Alyssa Shearman via ••••@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 •••• •130 or ••••@customerservice.nsw.gov.au.

For more information, please visit
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Information on adjustments available for the recruitment process