Lending Services Analyst

Work in a hybrid environment - 2 days in the officePermanent role based in Sydney

We're REA

With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

Within Financial Services, the Lending Services team plays a critical role in supporting brokers with the information, systems and guidance they need to assess lending scenarios, recommend suitable lenders and products, and submit quality loan applications that meet regulatory requirements.

The team acts as a trusted support function for the broker network, helping translate lender information into practical system outcomes, improving broker capability, and enabling strong customer and franchisee outcomes.

The Lending Services Team plays a vital role in supporting brokers to efficiently obtain the information they need to assess lending scenarios, recommend suitable lenders and products to clients, and submit loan applications in a way that meets regulatory requirements.

The Team Supports The Network By

Receiving, clarifying and interpreting lender product, process, policy and qualification criteriaWorking with third-party provider Simpology to have product changes implemented and maintained in the relevant broker systemsProviding one-on-one support to brokers on lender products, policy, qualifications, scenario setup and application packaging within Mortgage Choice systemsDeveloping resources to support credit application support in systems and the franchise network.Troubleshooting and resolving issues relating to lender policy, qualification and productsDelivering credit coaching to help build broker capability and improve understanding of lending policy, credit scenarios and deal structuring

We aim to be an expert, trusted source of support and information for the network, leveraging strong lender relationships and effective third-party partnerships to deliver the best outcomes for franchisees.

What The Role Is All About

Interpreting and clarifying product changes, and working with Simpology to coordinate implementation into the relevant broker systems and product catalogueInterpreting, clarifying and implementing policy changes in the lender policy databaseInterpreting, clarifying, implementing and testing serviceability and qualification criteria changes in the lender qualification systemMaintaining lender qualification criteria specificationsOnboarding new lender product, policy and qualification criteria, including documenting and testing before implementation, and coordinating product-related changes through to release into Mortgage Choice systemsSupporting the broker network via email, telephone and Lending Advice Forum, responding to enquiries regarding the effective use of broker systemsProviding SME advice and support to brokers in understanding policy, complex scenarios and deal structuringProviding credit coaching to support broker capability uplift and stronger application qualityTroubleshooting product, policy and qualification issues as they arise, including working with NexGen/Simpology on product-related system issuesDeveloping reference resources to help brokers understand and follow best practice processesEngaging with the network to promote understanding of the lending process and best practiceDocumenting internal processes as new ones are developed and existing processes changeBuilding and maintaining effective relationships with lender representatives and NexGen/Simpology as sources of information, clarification and issue resolution, including periodic review meetingsImplementing lender responses to audits of information in broker systems

Who We’re Looking For

Well-developed troubleshooting, data analysis and interpretation skillsStrong written and verbal communication skills, including the ability to communicate with people at different levels and with varying levels of technical knowledge and capabilityVery high attention to detailWell-developed prioritisation skills, with the agility to rapidly switch from one task to anotherAbility to work autonomously as well as collaboratively in a teamStrong achievement and results focus, with the ability to anticipate, prioritise and address issues proactively and decisively to ensure work is completed within agreed timeframesAccountability for outcomes and a willingness to take ownershipGood working knowledge of Excel5+ years of experience in residential lending, preferably across multiple lendersPrior knowledge of ApplyOnline and/or LoanApp is preferred

The REA Experience

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow.

Some Of Our Perks & Benefits Include

A hybrid and flexible approach to workingFlexible leave options including, birthday leave and purchase additional leaveFlexible parental leave offering for primary and secondary carersOur Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charityHackdays so you can bring your big ideas to life

Our commitment to Diversity, Equity, and Inclusion

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.

Join our Talent Neighbourhood

Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood!