Reception Team Leader

About the role

This is a hands-on leadership position in a busy dermatology practice. You will lead and support the reception team while remaining actively involved in the day-to-day operation of the front desk. Working closely with dermatologists, clinical team and practice management, you will help ensure the practice runs smoothly and patients receive a consistently high standard of service.

Key responsibilities

• Lead, support and mentor the reception team, providing guidance and day-to-day direction.

• Coordinate daily reception operations and ensure adequate coverage and workflow.

• Deliver a welcoming, professional and patient-focused experience from arrival through to departure.

• Manage patient appointments, bookings, cancellations, recalls and waitlists efficiently.

• Coordinate doctor and treatment schedules and assist with managing appointment flow.

• Handle patient enquiries by phone, email and in person in a professional and timely manner.

• Support the team with Medicare/DVA payments, invoicing and other administrative processes.

• Ensure reception procedures and practice policies are consistently followed.

• Assist with training and onboarding new reception team members.

• Monitor the quality and efficiency of reception processes and identify opportunities for improvement.

• Manage difficult or sensitive patient interactions professionally and escalate issues when appropriate.

• Maintain patient confidentiality and ensure privacy and professional standards are upheld.

• Liaise effectively with doctors, nurses, practice management and other team members.

• Assist with other ad-hoc administrative tasks as required.

• Contribute to a positive, collaborative and professional workplace culture.

About you

We are looking for someone who:

• Has previous experience in a medical, specialist or private healthcare reception environment.

• Has demonstrated experience leading, supervising or mentoring a team.

• Is confident managing a busy reception environment and competing priorities.

• Has excellent communication and interpersonal skills.

• Is highly organised, reliable and detail-oriented.

• Works well collaboratively, is capable of working independently and taking initiative.

• Has a genuine commitment to patient care and service excellence.

• Is confident handling sensitive or challenging conversations.

• Can work calmly and professionally under pressure.

• Has strong computer and administrative skills and is comfortable learning practice management systems.

• Understands the importance of privacy, confidentiality and professional standards.

Desirable

• Previous experience in dermatology, specialist medical or surgical practice.

• Experience with Medicare/DVA and private billing.

• Experience with Zedmed.

What we offer

• Work in a modern, purpose-built dermatology practice

• A supportive and collaborative team environment.

• An opportunity to take ownership of the reception function and make a meaningful contribution to the patient experience.

• Ongoing professional development and opportunities to grow within the practice.

• Convenient location opposite Westfield Doncaster

• Staff discounts on skincare products and treatments.

  If you’re passionate about healthcare and want to make a key contribution in a supportive, patient-focused clinic, we’d love to hear from you. Apply now through this seek ad to join our team.