Roadside Assistance Technician

Job Description

Casual | Potential to Progress to Full-Time
247 Auto Batteries & Roadside Assistance – Werribee, VIC

247 Auto Batteries & Roadside Assistance is looking for the right person to join our growing team.

We’re a small family-run business built from the ground up. We take pride in our work, vehicles, customer service and the relationships we’ve built with our roadside, insurance and fleet providers.

This is a casual position with genuine potential to progress into full-time employment for the right applicant.

We operate 24 hours, 7 days a week, with a roster managing after-hours coverage. Applicants must be willing to work nights, weekends and after-hours when rostered. If you cannot commit to after-hours work, this role will not be suitable.

When roadside is quiet, you may assist at our Werribee workshop/depot with mechanical work, stock management, cleaning and general workshop duties.

A fully equipped company ute is provided and can be taken home for work use only.

Vehicle presentation is extremely important. You represent our business every time you arrive at a job, so we expect a clean ute, clean equipment and professional presentation.

Daily stock counts and accurate management of batteries, equipment and roadside stock are also required.

Applicants must be confident driving a manual vehicle, as our roadside utes are manual.

Previous roadside, automotive, mechanical, battery or auto electrical experience is highly regarded, but we’re willing to train someone with the right attitude and basic skills.

You must be mechanically minded, reliable, trustworthy, presentable, confident working independently and great with customers.

Customer service is extremely important to us. You’ll be dealing with stranded customers as well as insurance, fleet and roadside providers, so professionalism and communication need to be at a high standard.

Roadside assistance can be fast-paced and stressful. You may be working beside live traffic, on freeways or in other changing environments, so situational awareness and safety are essential.

There will also be quieter periods, and you’ll be expected to help around the depot when required.

We’re not looking for someone just to fill a seat in a ute.

We want someone with a good attitude, strong work ethic and genuine pride in their work who wants to become part of our small team and grow with the business.

For the right person, there is real opportunity to progress into a full-time position and develop further within 247 Auto Batteries.

Work trials will form part of the recruitment process as we’re focused on finding the right person for our team.

If you think you’re a good fit, we’d like to hear from you.

Key Responsibilities

Your roadside duties will include:

• Battery testing and replacement

• Battery jump-starts

• Truck and 24V jump-starts

• Truck battery testing and replacement

• Flat tyre and spare wheel changes

• Basic puncture repairs

• Vehicle lockouts

• Basic roadside mechanical repairs and fault finding

• General breakdown assistance

• Assisting customers on behalf of insurance and roadside assistance providers

Skill & Experience

• Reliable and punctual

• Mechanically minded

• Willing to learn

• Comfortable working independently

• Presentable and professional

• Respectful and trustworthy

• Good with customers

• Able to communicate clearly

• Able to manage stock and equipment responsibly

• Willing to work after hours as part of a roster

• Someone who takes genuine pride in their work

• Someone who brings a good attitude and good vibes to a small team