Support Administrator (Fulfilment)

About the role

Southern Impact Pty Ltd is seeking a Support Administrator (Fulfilment) to join our team on a full-time basis in Dandenong South, VIC 3175. This newly created role will be fundamental to our operations, providing essential administrative and coordination support to ensure the smooth running of our fulfilment processes.

The Southern Impact warehouse and fulfilment solution is branded as B+ ( Business Plus ).

This position provides administrative and customer support to three Key Account Managers, ensuring customers receive timely assistance, system guidance, and effective issue resolution.

The role acts to streamline and provide support to the Business+ online portal functions, assisting users with account administration, troubleshooting, onboarding, and day-to-day operational support. The Business+ Support Administrator also works closely with internal teams, particularly the Warehouse team to coordinate customer requests, maintain accurate records, and contribute to continuous improvement of customer service processes.

Initially the role will encompass a formal training pathway, to ensure a comprehensive insight and comprehension of systems and process.

This role provides a structured pathway into a Business+ Key Account – Online Services role. Following successful completion of the training program and demonstration of capability, the Business+ Support Administrator may progress to managing their own portfolio of customer accounts and supporting strategic customer initiatives.

Key responsibilities

• Undertake cross training to support and relieve current THREE Business + Key Account Managers – Online Services.

• Provide contingency and back up when Key Account Managers are on leave or major projects / Customer on boarding.

• Provide first-line support for customers using the Business Plus online portal

• Respond to customer enquiries via phone, email, and support ticket systems

• Troubleshoot user issues and escalate complex technical matters to the appropriate internal teams

• Assist customers with portal navigation, system functionality, and best practice use.

• Potential to execute monthly order programs for Key Accounts

• Find efficiency with the integration of Artificial Intelligence in creating reports / invoicing for example. (In collaboration with SI’s Business Automation & Improvement Manager)

• Coordinate and manage fulfilment-related documentation, including order processing, tracking and record-keeping

• Maintain accurate and organised filing systems, both physical and digital, to support easy retrieval of information

• Prepare and distribute correspondence, reports and administrative communications to internal and external stakeholders

• Support inventory management and stock control processes, including liaising with relevant teams

• Handle general enquiries and provide administrative support to various departments as needed

• Maintain databases and spreadsheets, ensuring data accuracy and up-to-date information

• Perform data entry tasks accurately and efficiently, meeting defined quality standards

• Support the organisation of workplace facilities and resources to maintain a productive working environment

• Ability and aspiration to eventually manage a portfolio of their own

What we're looking for

• Equivalent industry experience will of course be beneficial, although training will be provided.

• Warehouse / Fulfilment / Logistics experience is not essential, as our warehouse system is uniquely configurable

• Proven experience in an administrative role or a customer service / support role

• Excellent organisational and time management skills, with the ability to prioritise multiple tasks effectively

• Strong written and verbal communication skills, with the ability to interact professionally with colleagues and external contacts

• Proficiency in Microsoft Office applications, including Word, Excel and Outlook

• Meticulous attention to detail with a commitment to accuracy in all administrative tasks

• Demonstrated ability to work independently and as part of a team in a fast-paced environment

• Reliable and punctual with a flexible approach to work requirements

• Problem-solving mindset with the ability to identify and address issues proactively

• Adaptable and willing to learn new systems and processes

• Ability to Learn and listen actively

• Reliable and able to maintain confidentiality

What we offer

Southern Impact Pty Ltd is committed to supporting our employees' professional development and wellbeing. We provide a supportive work environment where your contributions are valued and recognised. We offer competitive remuneration, opportunities to develop your skills in a dynamic setting, and a team-oriented culture that encourages collaboration and growth. We believe in fostering a workplace where employees can thrive both professionally and personally, with access to ongoing support and training opportunities. We welcome applications from all candidates and are committed to creating an inclusive workplace. If you require any adjustments or alternate formats during the recruitment process, we encourage you to discuss this with us.

About us

Southern Impact Pty Ltd is a committed organisation dedicated to delivering quality services and support within our community. We pride ourselves on operating with integrity, efficiency and a strong focus on customer satisfaction. Our team is passionate about making a positive impact, and we foster a workplace culture that values collaboration, innovation and continuous improvement. We are an equal opportunities employer committed to building a diverse and inclusive workforce where everyone has the opportunity to succeed.

Ready to make an impact?

If you believe you have the skills and experience to excel as a Support Administrator (Fulfilment) at Southern Impact Pty Ltd, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for this role. Apply now to join our growing team in Dandenong South.