Renewal Specialist (TT & SMB) (Position located in Melbourne, Australia)

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

The TT/ SMB Renewal Specialist is responsible for coordinating with TT/SMB CSMs and customers to provide pricing quotes for renewals and then successfully and efficiently close those opportunities.

Responsibilities

Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunitiesCoordinate with TT/SMB CSMs and Account Managers to strategize on renewals to maximize bookingsBe proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunitiesNegotiate with customers on opportunities to prevent churn and secure optimal termsEmploy pricing strategies that meet the Company’s standards, policies, and proceduresGenerate pricing quotes for renewalsManage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with the Renewal Specialist Director to reviewThoroughly and accurately complete deal sheets in Salesforce for each opportunityMeet and exceed bookings targets and quotasMaintain impeccable administration of your opportunities in the Company’s CRM

Minimum Qualifications

Associate’s Degree or equivalent work experience and education preferredExperience with Gmail and Google DocsExperience with MS Office (Word and Excel)Experience with web browsers (Chrome, Internet Explorer, etc.)Experience with Salesforce or other CRM preferredFamiliarity with standard concepts, practices and procedures within the IT Security FieldPrevious sales or negotiation experience Strong verbal and written communicationsExcellent time management and organization skillsSuperior customer service skillsStrong collaborative and team work skillsAbility to work with minimal supervisionAbility to build rapport with customers via phone, email and video conferencing

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.