Tissot Boutique Technician | Westfield Sydney

Since 1853, Tissot has been at the heart of Swiss watchmaking. Our dedication to craftsmanship and quality is matched only by our passion for performance and precision. Over the years, our pioneering products such as the legendary Tissot T-Touch have made headlines as well as history. The ground-breaking Tissot T-Touch Connect Solar uses sustainable solar energy and connected technology that guarantees privacy. It confirms our long-held reputation as innovators by tradition.

Our passion for sport is unrivalled and our timing systems are tried, tested and trusted by a range of professional sports and athletes. In basketball the NBA and FIBA, in cycling the Tour de France, Giro d’Italia and La Vuelta and in motorsports MotoGPTM are just some of the names that rely on Tissot as their Official Timekeeper. We provide innovative and traditional watches for our customers who appreciate our commitment to quality, authenticity, and excellence.

• Deliver exceptional client service in line with Tissot Boutique standards
• Provide first-level technical assistance and accurately assess service requirements
• Perform warranty and in-house repairs, including battery, bracelet and case servicing
• Complete basic mechanical and quartz movement disassembly and assembly.
• Conduct quality checks on watches returned from the Service Centre
• Coordinate service requests, pre-authorisations, repairs and client follow-ups
• Manage client enquiries, escalations and service communications professionally
• Complete repair registration, invoicing, payments and other service administration
• Manage spare parts, stock, parcels, consumables and daily operational reporting
• Support retail operations, including POS, cashiering, sales and stocktakes
• Maintain accurate CRM records and ensure timely responses to client enquiries
• Maintain strong Tissot product and technical knowledge through ongoing training

• Excellent communication and customer service skills
• Strong technical aptitude and attention to detail
• Excellent manual dexterity and confidence using precision tools
• Ability to follow technical procedures and operating protocols
• Strong time management and ability to prioritise
• Sound judgement and effective problem-solving skills
• Strong teamwork and collaboration skills
• Calm, confident and courteous under pressure
• Proactive approach with a strong work ethic
• Commitment to exceeding client expectations
• Ability to deliver personalised client service
• Previous technical or precision-based experience highly regarded

Click APPLY to submit your application.