Tissot Boutique Technician | Westfield Sydney

About Tissot

Since 1853, Tissot has been at the heart of Swiss watchmaking. Our dedication to craftsmanship and quality is matched only by our passion for performance and precision. Over the years, our pioneering products such as the legendary Tissot T-Touch have made headlines as well as history. The ground-breaking Tissot T-Touch Connect Solar uses sustainable solar energy and connected technology that guarantees privacy. It confirms our long-held reputation as innovators by tradition.

Our passion for sport is unrivalled and our timing systems are tried, tested and trusted by a range of professional sports and athletes. In basketball the NBA and FIBA, in cycling the Tour de France, Giro d’Italia and La Vuelta and in motorsports MotoGPTM are just some of the names that rely on Tissot as their Official Timekeeper. We provide innovative and traditional watches for our customers who appreciate our commitment to quality, authenticity, and excellence.

The Role

Deliver exceptional client service in line with Tissot Boutique standardsProvide first-level technical assistance and accurately assess service requirementsPerform warranty and in-house repairs, including battery, bracelet and case servicingComplete basic mechanical and quartz movement disassembly and assemblyConduct quality checks on watches returned from the Service CentreCoordinate service requests, pre-authorisations, repairs and client follow-upsManage client enquiries, escalations and service communications professionallyComplete repair registration, invoicing, payments and other service administrationManage spare parts, stock, parcels, consumables and daily operational reportingSupport retail operations, including POS, cashiering, sales and stocktakesMaintain accurate CRM records and ensure timely responses to client enquiriesMaintain strong Tissot product and technical knowledge through ongoing training

Skills & Experience

Excellent communication and customer service skillsStrong technical aptitude and attention to detailExcellent manual dexterity and confidence using precision toolsAbility to follow technical procedures and operating protocolsStrong time management and ability to prioritiseSound judgement and effective problem-solving skillsStrong teamwork and collaboration skillsCalm, confident and courteous under pressureProactive approach with a strong work ethicCommitment to exceeding client expectationsAbility to deliver personalised client servicePrevious technical or precision-based experience highly regarded

How To Apply

Click APPLY to submit your application.

Job Location: Shop 2002A, Westfield Sydney, 188 Pitt St, 2000 Sydney, Australia (New South Wales)

Company Address: The Swatch Group (Australia) PTY. LTD. 40 River Boulevard Level 3 Richmond, Victoria 3121 Australia