Administration Officer (Reception)

Administration Officer

• Full-time Permanent Role
• On site – East Perth Office Location

iLA is a for-purpose organisation dedicated to empowering people and communities to live and age well.

iLA delivers the Single Assessment Service across WA, along with digital-first initiatives including LiveUp, KeepAble and AT Chat, as well as navigation and peer mentoring programs. Our people are at the heart of everything we do, and it is their passion, talent and dedication that drive our impact.

THE ROLE

iLA is seeking a proactive and personable Administration Officer to join our East Perth based team. Reporting to the Operational Support Manager, this role is responsible for the effective operation of iLA's reception and administrative support functions, acting as the first point of contact for visitors, clients and stakeholders.

This position will provide flexible administrative and operational support across the business as required, ensuring efficient service delivery and contributing to organisational priorities.

Key responsibilities will include:

• Ensuring efficient day-to-day reception and office operations as the first point of contact, managing correspondence, deliveries, visitors, and enquiries.
• Providing administrative support across program areas, including data entry, document management, correspondence, and general office duties.
• Managing meeting administration, including scheduling, agendas, minutes, and follow-up actions.
• Providing administrative and operational support to the SAS team, including client communications, appointment coordination, accommodation bookings and scheduling activities
• Assisting in managing office supplies, printed marketing material and print collateral.

THE CANDIDATE

The ideal candidate will possess:

• Demonstrated experience providing administrative, customer service and operational support within a fast-paced work environment
• Experience managing multiple competing priorities while maintaining attention to detail.
• Excellent written and verbal communication skills, with a professional and pleasant phone manner
• Ability to handle sensitive and confidential information with discretion, and to liaise confidently with senior leaders and key stakeholders
• Excellent computer skills, including Microsoft Office, and the ability to prioritise and meet deadlines
• A capacity to work pro-actively both as an individual and as a member of a team

WE OFFER  

• Great culture considered to be in the top 5% nationally for our sector.
• Ongoing support and training, including Professional Development
• Generous salary packaging, up to an additional $18,549 tax free FBT (including the ability to package relocation expenses for those eligible)
• True work life balance with additional 3.5 days leave (pro-rata) / ability to purchase additional leave.
• Employee Assistance Program for you and your immediate family
• Health & Well-being Program including flu vaccination

TO APPLY 

Register your interest today by submitting your curriculum vitae and a cover letter, addressing how you meet the work-related requirements (in no more than 2 pages).  

Applications close: 23/08/2026

We reserve the right to commence interviewing before the closing date  

If you wish to discuss the position, please contact Andrea Fitzpatrick - Operational Support Manager at ••••@ilaustralia.org.au. If you require any additional support during the recruitment/interview phase, please contact ••••@ilaustralia.org.

Only those with the right to live & work in Australia need apply.   

***No agency applications at this time.   ***

Mission: We strive towards our mission of a community in which all abilities are valued, where people have the knowledge, tools, and confidence to participate. 

Values: Passion, Integrity, Embracing, Authentic