Part-Time Receptionist/Administration Assistant

Are you a bubbly, organised and motivated people-person who loves providing exceptional customer service?

We are looking for a Part-Time Receptionist & Administration Assistant to join our boutique Building Surveying firm.

This is a fantastic opportunity for someone who enjoys working with people, takes pride in delivering an exceptional customer experience and thrives in a professional, fast-paced environment.

Our business is built around providing our clients with a high level of service, clear communication and a positive experience from start to finish. As the first point of contact for many of our clients, you will play an important role in representing our business and ensuring every interaction is handled professionally, warmly and efficiently.

About the Role

This is a varied role where no two days are exactly the same. You will work closely with our Building Surveyor and team, assisting with the day to day administration of our projects while managing client communication and enquiries.

You will be responsible for:

• Welcoming visitors and providing a friendly, professional first impression.

• Answering and managing incoming phone calls and directing enquiries to the appropriate team member.

• Responding to client enquiries via phone and email and ensuring queries are followed through to the appropriate person.

• Scheduling and coordinating Building Inspections.

• Liaising with Contract Inspectors regarding availability and inspection scheduling.

• Preparing Fee Proposals under the guidance of the Building Surveyor and following up with prospective clients.

• Lodging Section 30 documentation with Council within required timeframes following the issue of Building Permits.

• Managing general administration within our online client portal.

• Maintaining and updating policies, procedures and templates within our online portal.

• Assisting with general office administration and supporting the team wherever required.
  

About You

We are looking for someone who is highly motivated, personable and genuinely enjoys working with people.

You will be someone who naturally creates a positive experience for clients, is confident communicating with a wide range of people and can calmly and professionally manage multiple enquiries throughout the day.

You will ideally have:

• Previous reception, administration or customer service experience. (in the Building & Construction Industry would be a bonus but not essential).

• Exceptional customer service skills and a genuine focus on client experience.

• A warm, bubbly and approachable personality.

• Confidence communicating with clients via phone, email and face-to-face.

• Excellent verbal and written communication skills.

• Strong organisational skills and excellent attention to detail.

• The ability to prioritise tasks, manage competing demands and follow matters through to completion.

• A structured, organised and highly accountable approach to your work.

• The ability to confidently handle client enquiries and identify when a matter needs to be escalated to the Building Surveyor or another team member.

• A positive attitude and willingness to learn.

• The ability to work independently while also being a supportive and collaborative team member.

• A professional presentation and approach.

• The ability to thrive in a fast-paced, high-performance environment.

Why Join Us?

We are a boutique Building Surveying firm that values professionalism, teamwork and, most importantly, the experience we provide to our clients.

You will be joining a close-knit team where your contribution is genuinely valued and where you will have the opportunity to develop your knowledge of the building and construction industry.

If you are someone who is organised, energetic, friendly and loves making people feel looked after, we would love to hear from you.

The Details

Position: Part-Time Receptionist & Administration Assistant
Location: Eastern Suburbs of Melbourne
Hours: Part-time – hours and days negotiable for the right candidate
Industry: Building Surveying / Construction

How to Apply

If you believe you are the right fit for our team, please submit your resume along with a brief cover letter telling us a little about yourself, your experience and why you would be a great addition to our team.

We are looking for the right person, not just the right resume.