Recalls Officer (50D Identified Position)

Join our team and play a crucial role in keeping mob healthy.

About the Organisation

The Derbarl Yerrigan Health Service (DYHS) was established in 1974 and is the largest Aboriginal community-controlled health service provider in Western Australia, providing care to over 20,000 Aboriginal patients across four clinics in East Perth, Mirrabooka, Maddington and Midland. Our staff enable the delivery of culturally responsive primary health services, focusing on prevention, early intervention, comprehensive care and care coordination including chronic disease management.

About the Benefits

A competitive salary commensurate with relevant qualifications, skills and experience is on offer for the right candidate. Other entitlements include:

• Salary packaging up to $15,900
• NAIDOC Day holiday
• 12 days of personal leave per year
• Study leave
• Employee Assistance Program
• Personalized professional development opportunities

About the Position

This position is responsible for coordinating and timely managing recalls and reminders for clients.

Key Responsibilities:

• Ensure urgent recalls, reminders and patient bookings for appointments are appropriately managed.
• Action and follow-up current or any outstanding items for Specialist clinics including referral forms, triaging and scheduling of patient bookings, reports and filing, patient lists and admin tasks allocated by the reporting line manager.
• Plan and Coordinate transport for urgent recalls in collaboration with Clinic Managers as needed.
• Work with the Medical Director to ensure the recall and reminder policy is relevant and updated.
• Other clinical duties within the scope of an AHP, as directed by the Clinical Governance manager.
• Adhere to all Derbarl policies and procedures including requirements of the Workplace Health and Safety Legislation and infection control guidelines.
• Plan and Coordinate transport for urgent recalls in collaboration with Clinic Managers as needed.

Selection Criteria

1. Qualifications:

• Current Registration with the Australian Health Practitioner Regulation Agency as an Aboriginal Health Practitioner.
• Certificate IV or Diploma in Aboriginal Health.

2. Experience, Skills and Abilities:

• Demonstrated experience in coordinating and supporting the team.
• Knowledge of current health issues, impacting on Aboriginal Health.
• Understanding the principles of public health including health education, health promotions and disease prevention.
• Well-developed written and verbal communication skills.
• Knowledge and understanding of the holistic approach to health service provision.
• Experience working in a multi-disciplinary team environment.
• Demonstrated ability to maintain confidentiality and security of records and Information.
• Knowledge of Work Health & Safety, Industrial Relations and Equal Employment Opportunity Legislation.

3. Other Requirements:

• Aboriginal and/or Torres Strait Islander pursuant to Section 50D of the Equal Opportunity Act.
• Current Working with Children Check.
• Current satisfactory National Police Clearance.
• Valid WA Drivers’ License and willingness to travel as required.
• Computer literacy skills.

Appointment Pre-requisites

• Current AHPRA Registration as an Aboriginal Health Practitioner
• Satisfactory National Police Clearance
• Successful Pre-Employment Health Assessment
• Successful Working with Children Check
• Current driver’s licence

A copy of the Job Description can be obtained by contacting People Services Team on 1800 311 888 or work@dyhs.org.au

How to Apply:

Please apply through SEEK, applications must include:

Current Resume including current contact details; and Cover letter addressing the selection criteria (2 pages maximum) outlining your suitability for the role.

Please note shortlisting will commence immediately. Due to the high number of applications, only shortlisted applicants will be contacted.

Derbarl Yerrigan Health Service Aboriginal Corporation is an equal opportunity institution, providing educational and employment opportunities without regard to race, colour, gender, age, or disability.

Derbarl Yerrigan Health Service reserves the right to contact the current or most recent employer and evaluate past employment records of applicants selected for interview.

The organisation reserves the right to re-advertise the position or to delay final selection if it is deemed that applicants for the position do not constitute an adequate applicant pool.

Derbarl Yerrigan Health Service Aboriginal Corporation is committed to a smoke free environment across all buildings, grounds and vehicles.