Salesforce Communications Cloud Order Management Architect

About The Role

We're looking for a Salesforce Communications Cloud Order Management Architect for a 12-month contract engagement running in the ANZ time zone. You'll be leading the architecture and design of order management solutions built on Communications Cloud, covering order capture, decomposition, orchestration, and fulfilment across a telco product stack.

The role is remote-friendly, but we have a preference for candidates based in ANZ. If you're outside the region, you'll need to be comfortable with ANZ business hours and open to travel when the project requires it.

We need someone who has designed and delivered Communications Cloud OM end-to-end, not someone who has worked adjacent to it. You should be able to walk us through real projects, the decisions you made, and the problems you solved.

What You'll Do

Order Management Architecture

Own the end-to-end order management architecture on the Communications Cloud platformDesign order capture, decomposition, and orchestration flows across complex telco product scenariosDefine the order fulfilment framework including fallout handling, jeopardy management, and order trackingArchitect the integration between order management and upstream CPQ and downstream BSS/OSS systems

OmniStudio & Platform Design

Lead the design of OmniStudio components supporting order flows (OmniScripts, DataRaptors, Integration Procedures, FlexCards)Define orchestration logic and state management across the order lifecycleEnsure the OM architecture aligns with the broader Communications Cloud platform design including EPC and CPQ

Technical Leadership

Provide architectural governance across the OM workstreamGuide developers on order management configuration, customisation patterns, and integration designReview technical decisions and enforce design standards across the delivery teamDefine deployment and environment strategy for the OM components

Stakeholder Management

Lead architecture workshops and design sessions with business and technical stakeholdersPresent order management architecture options and trade-offs clearly to both technical teams and business decision-makersProduce architecture documentation that is detailed enough for the delivery team to work fromCollaborate with CPQ, EPC, and integration workstream leads to keep the architecture cohesive

What We're Looking For

Must-Have

Specific and demonstrable Salesforce Communications Cloud Order Management architecture experience, with real projects you can walk through in detailDeep understanding of order decomposition, orchestration, and fulfilment patterns within Communications CloudProven experience designing fallout handling, jeopardy management, and order lifecycle state managementStrong OmniStudio skills at an architecture and oversight levelExperience integrating Communications Cloud OM with external BSS/OSS systemsBased in ANZ, or able to commit to ANZ hours and travel when needed

Technical Depth

Telco order management concepts: order types, service provisioning, activation flows, and network fulfilment integrationIntegration architecture between Communications Cloud OM and external systems (REST/SOAP, Integration Procedures, middleware, event-driven patterns)Data architecture and large data volume considerations in an order management contextSecurity model design and platform governance for OM environmentsDevOps and deployment practices for Communications Cloud

Preferred Certifications

Salesforce Certified OmniStudio Developer or ConsultantSalesforce Certified Communications Cloud Accredited ProfessionalSalesforce Certified Application Architect or Technical ArchitectSalesforce Platform Developer I / II

NICE TO HAVE

Experience working across the full Communications Cloud stack including EPC and CPQBackground in a consulting or SI environmentAgile or SAFe delivery experience at scale

What Sets You Apart

Specific project examples that show what you architected in OM, the complexity you dealt with, and the decisions you madeRelevant certifications that back up your hands-on experienceAvailability to start within 2 to 4 weeks