Salesforce Communications Cloud CPQ Architect

About The Role

We're looking for a Salesforce Communications Cloud CPQ Architect for a 12-month contract engagement running in the ANZ time zone. You'll be leading the architecture and design of CPQ solutions built on Communications Cloud, working across product catalog, quoting, and pricing to deliver outcomes on a telco-focused project.

The role is remote-friendly, but we have a preference for candidates based in ANZ. If you're located outside the region, you'll need to be comfortable with ANZ business hours and open to travel when the project requires it.

This isn't a role for someone who has observed Communications Cloud CPQ from a distance. We need someone who has designed and delivered it as an architect, and can walk us through what they built.

What You'll Do

Solution Architecture & CPQ Design

Own the end-to-end CPQ architecture across the Communications Cloud platformDesign product configuration, pricing, eligibility, and quoting flows against a complex telco product catalogDefine the solution blueprint for CPQ including cart architecture, guided selling, and approval frameworksLead design workshops with business and technical stakeholders to translate requirements into architecture decisionsEnsure CPQ design aligns with upstream catalog and downstream order management flows

Technical Leadership

Provide architectural governance across OmniStudio development (OmniScripts, FlexCards, DataRaptors, Integration Procedures)Guide developers on CPQ configuration and customisation patternsDefine integration architecture between CPQ and external BSS/OSS systemsReview technical decisions and enforce design standards across the delivery team

Stakeholder Management

Present architecture options and trade-offs to technical and business stakeholdersCollaborate with project managers, BAs, and delivery leads to keep architecture aligned with scope and timelineProduce clear architecture documentation that the team can actually use

What We're Looking For

Must-Have

Specific and demonstrable Salesforce Communications Cloud CPQ architecture experience, with real projects you can detailDeep understanding of EPC: product modelling, pricing, bundles, eligibility rules, and catalog governanceProven CPQ architecture: cart configuration, quoting flows, approval logic, and guided selling designStrong OmniStudio skills at an architecture and oversight levelAbility to lead design sessions and influence technical and non-technical stakeholdersBased in ANZ, or able to commit to ANZ hours and travel when needed

Technical Depth

Telco BSS/OSS product and quoting concepts at an architecture levelIntegration design between Communications Cloud CPQ and external systems (REST/SOAP, Integration Procedures, middleware)Security model, data architecture, and large data volume considerations in a catalog contextDevOps and deployment practices for Communications Cloud environments

Preferred Certifications

Salesforce Certified OmniStudio Developer or ConsultantSalesforce Certified Communications Cloud Accredited ProfessionalSalesforce Certified Application Architect or Technical ArchitectSalesforce Platform Developer I / II

NICE TO HAVE

Prior delivery on telco or communications industry projects in an architect capacityExperience designing order management or fulfilment flows connected to CPQBackground working in a consulting or SI environmentAgile or SAFe delivery experience at scale

What Sets You Apart

Specific project examples that show what you architected, the problems you solved, and the decisions you madeRelevant certifications that back up your hands-on experienceAvailability to start within 2 to 4 weeks