Audio Visual & Smart Building PoE Coordinator

Shaping the future of real estate for a better world!

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this opportunity involves:

We are seeking an experienced Audio Visual & Smart Building PoE Coordinator to join our team. This position is responsible for providing comprehensive technical support for AV conference spaces, Power over Ethernet (PoE) powered smart building systems including lighting, as well as environmental sensors and IoT devices. The candidate will provide support to ensure proper availability and functionality of all AV and PoE systems, equipment, and spaces, while delivering rapid-response troubleshooting expertise. This is a client-facing role requiring close collaboration with clients, their customers, and cross-functional technical teams.

Key Responsibilities include:

Audio Visual Systems Support

• Provide white-glove technical support for internal, customer, and C-level executive meetings

• Demonstrate strong working knowledge of video conferencing services including Microsoft Teams, Zoom, WebEx, and Cisco Webex platforms

• Bring technical expertise and guidance for the deployment and operation of Crestron Flex, Polycom VTC codecs, and Cisco collaboration endpoints

• Proactively monitor and manage conference room booking systems

• Review standard setup specifications for meetings and conferences

• Contact clients to ensure proper setup of configurable rooms per specifications (table layout, airwall operations, technology configuration including microphones and projection)

• Ensure cleanliness, temperature, and functionality of conference rooms

• Maintain conference room standards for signage, equipment, and seating

• Respond to client requests promptly and professionally

Smart Building PoE Systems Support

PoE Lighting Systems

• Support and maintain PoE lighting infrastructure including Molex, MHT, and Igor systems

• Troubleshoot PoE gateways, drivers, sensors, switches/panels, and fixtures

• Perform routine and proactive testing to ensure functionality of equipment before use

• Monitor and manage lighting control systems and respond to sensor-related issues

• Execute firmware upgrades on PoE lighting components following established procedures

• Utilize diagnostic tools for troubleshooting and system validation

General Technical Support

• Perform electronics troubleshooting to determine and localize system problems

• Maintain audio/video devices and associated wiring

• Create and manage support tickets in Enterprise Service Platform (ESP/ServiceNow)

• Conduct daily monitoring procedures to ensure smooth operation of smart building systems

• Execute RMA (Return Merchandise Authorization) processes for defective equipment with vendors

• Maintain accurate as-built documentation and asset records

• Ensure consumables and attic stock are properly managed and available

• Communicate maintenance or repair needs to appropriate technical teams

Documentation & Compliance

• Review and interpret as-built documentation including RCP drawings, patching schedules, and gateway schedules

• Maintain equipment inventory and update asset management systems

• Follow established Standard Operating Procedures (SOPs)

• Document troubleshooting steps and resolutions in ticketing system

Sound like you? This is what we’re looking for:

• 2 years' experience in a client/customer service-oriented environment, preferably in a corporate conference center or smart building environment

• 2+ years of hands-on experience with Microsoft Office in an office environment

• Familiarity with integrated AV systems

• Familiarity with Power over Ethernet (PoE) technologies and IoT devices

• Strong working knowledge of video conferencing platforms (WebEx)

• Familiarity with PoE standards

• Basic understanding of building automation and control systems

• Electronics troubleshooting skills with ability to determine and localize problems

• Ability to read and interpret technical drawings, wiring diagrams, and system schematics

• CTS (Certified Technology Specialist) certification

• DSP Programming certification (BIAMP, QSC)

What you can expect from us:

As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.  This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Apply today, quoting job reference number REQ524163