Senior Service Delivery Analyst

Melbourne, VIC, Australia Fixed Term - Time Specific Closing on: Sep 11 2026

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Position Description

Progress with purpose at one of Australia’s largest health care providersGet ahead with salary packaging, benefits and professional development in a supportive team environmentVery broad range of IT experience available to the right candidate12 ninths fixed term contractHybrid/Flexible Working arrangements available

About The Role

The Senior Service Delivery Analyst provides advanced technical support and site ownership, ensuring stable and reliable ICT environments across assigned facilities.

This role is responsible for resolving complex incidents, supporting frontline staff, and maintaining strong relationships with stakeholders to ensure ICT services support safe and effective care delivery.

Your main duties will include:

Incident & Request Resolution & project work for clinical and corporate staffStakeholder Engagement with allWill involve after hours support from time to time

About You

Demonstrated experience in ICT support within complex environmentsStrong technical troubleshooting skillsAbility to manage escalated incidentsStrong communication and stakeholder engagement skillsHave access to a car and valid current drivers license

For further information please contact Darren Grieves at darren.grieves@calvarycare.org.au

Why work for Calvary?

At Calvary, our staff matter.

With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.

Your benefits:

NFP salary packaging benefits, discounted health insurance and gym memberships Paid parental leave Training, development pathways and career opportunitiesFlexible hours that make sense for you

As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart. If this sounds like you, apply for a role with Calvary today.

Please note the following:

As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role You will be required to provide evidence of immunisation as required for your role including COVID-19, influenza, tuberculosis screening, hepatitis, diphtheria, tetanus, varicella.